Account Solution Manager ›

Responsibilities

• Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine.
• Become an expert in the Filevine suite of products and be able to solve technical issues for your customers.
• Network internally to optimize alternative departments strengths to solve large scale issues for your customers
• Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products.
• Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers
• Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention
• Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contractIdentifying fiscally responsible resolutions for customer’s needs
• Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection.
• Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers

Qualifications

• Demonstrates expert written and verbal communication skills
• Experience managing or maintaining a book of business
• B2B sales, account management or implementations experience preferred
• Ability to be extremely responsive and proactive when interfacing with customers
• Resilient and adaptable to changes that are natural in a startup environment
• Mature ability to handle challenging conversations with customers
• Biased towards action in your pursuit of achieving goals