Support Specialist

Plexis AI

Remote · location unlistedFull-timePosted 4mo agoStill listed 3 days ago

Remote · location unlistedFull-timeNo compensation foundPosted 4mo agoStill listed 3 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this. New remote roles like this one, by email.

Don't just apply. Show up ready.

Olive works from this exact posting.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

No compensation found

Location

Remote · location unlisted

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Plexis AI is hiring a Support Specialist. The Support Specialist will be the initial point of contact for users, focusing on quickly resolving issues, communicating clearly, and contributing to product improvement through user feedback. This role involves troubleshooting, documenting common problems, and escalating technical issues to the engineering team.

Key focus areas include Respond to user questions via email or chat, Troubleshoot issues and guide users to solutions, and Document common problems and improve help materials.

Successful candidates bring 1-3 Years Support Experience. Important skills include Communication, Stay Calm Under Pressure, Structured Under Pressure, and Attention To Detail. Preferred (not required): Intercom, Zendesk, and Basic Technical Understanding.

Skills & qualifications

RequiredNice to have

Skills

CommunicationStay Calm Under PressureStructured Under PressureAttention to DetailIntercomZendeskBasic Technical Understanding

Qualifications

1-3 Years of Support ExperienceComfortable Working RemotelyExperience Working With Digital Products

Full job description

About the role You’ll be the first point of contact for users. The role focuses on resolving issues quickly, communicating clearly, and helping improve the product through user feedback.

What you’ll do – Respond to user questions via email or chat – Troubleshoot issues and guide users to solutions – Document common problems and improve help materials – Escalate technical issues to the engineering team – Share user feedback with product and design

What we’re looking for – 1–3 years of support or customer-facing experience – Strong written communication skills – Ability to stay calm and structured under pressure – Attention to detail – Comfortable working remotely

Nice to have – Experience with support tools (Intercom, Zendesk, etc.) – Basic technical understanding – Experience working with digital products

How we work We’re a remote-first team. Support is mostly async, with clear ownership and simple processes. The goal is fast, helpful, and human responses — not scripts.

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit