Shift Leader
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At a glance
Job overview
Insomnia Cookies is hiring a Shift Leader. The Shift Leader at the Pullman store leads bakery operations, ensuring smooth shifts by handling orders, baking, cash handling, and customer interaction while fostering a fun, productive team environment.
Key focus areas include Provide incredible customer service and quality products to all guests, Support store leadership by maintaining operations, communicating information, monitoring efficiency, and coaching team members, and Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew.
Preferred (not required): Customer Service, Point Of Sales Systems, Communication, and Time Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
As a Shift Leader at our Pullman store located at 902 NE Colorado ST, Pullman WA 99163, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
Check out some of our content vids to learn more!
OUR SWEET SHIFT LEADER PAY & PERKS:
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Starting pay of $18.00 - $18.25/hr.
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1 hr of paid vacation for every 50 hours worked and 1 hour of paid sick time off for every 40 hours worked
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Flexible part-time work schedules
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Excellent training & mentorship
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Job stability with a rapidly growing and reputable company
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Achievable growth/promotion opportunities
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You get to work in a fun, exciting team environment
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FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
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Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
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Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
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Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
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Support and work alongside the Cookie Crew
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Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
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Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
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At least 1 year of working experience in a customer service focused role
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Point of Sales systems experience
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Outstanding communication, time management, and people skills
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Outgoing/friendly/patient
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Detail focused and results-oriented
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Ability to lead-by-example and motivate others
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Ability to lift up to 40 lbs.
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Legally eligible to work in the United States
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Must be 18 years or older to be employed
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
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