Weekend Member Services Representative

Benefits:

• 401(k)

• 401(k) matching

• Employee discounts

• Flexible schedule

• Opportunity for advancement

• Paid time off

• Training & development

• Wellness resources

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Characteristics that will make you a perfect match for our Member Services Representative :

You:

• Exhibit a positive and upbeat attitude.

• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.

• Pride yourself on your work while being punctual, reliable, and dependable.

• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

• Act with integrity and show respect to everyone around you.

• Exhibit strong communication skills and have an ability to listen and empathize.

• Inspire and motivate others to achieve their goals.

• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Member Services Representative Role:

As a Member Services Representative , you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities for the Member Services Representative also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.

• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.

• Resolve member concerns and escalate to a Manager as needed.

• Answer phones in a friendly manner and assist callers with their inquiries.

• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.

• Perform prospective member calls and tours; assessing their membership needs.

• Execute retail transactions with accuracy and drive sales goals.

• Resolve member concerns and escalate to a Manager as needed.

• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.

• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications/Requirements:

• Customer service background preferred.

• Basic computer proficiency.

• A passion for fitness and health.

• Upbeat and positive attitude!

• Punctuality and reliability is a must.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

• Strong listener with the ability to empathize and problem solve.

• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• Must be 18 years of age or older. Physical Demands:

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occasionally lift up to 50 lbs.

• Will occasionally encounter toxic chemicals during shift.

If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®!

We offer:

• Career advancement opportunities

• Weekly pay with monthly bonus opportunities

• Black Card membership, employee perks, rewards, and discounts

• Paid breaks

• Paid time off

• 401(k) & Roth Retirement savings plan (with employer match)

• Engaging team-building competitions, sales contests, and social events