Patient Account Rep/Follow-Up

WMCHealth

Kingston, NYFull-time$17.91–22.52/hrSeen 3mo agoSeen in employer's feed 1 day ago

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At a glance

Compensation

$17.91–22.52/hr

Location

Kingston, NY

Schedule

Full-time

Work Authorization

Not specified

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Job overview

The Patient Account Rep/Follow-Up role at HealthAlliance Hospital handles insurance claim follow-up and billing to third-party payers. The representative files claims, corrects billing errors, processes credit balances and refund requests, reconciles submissions, and works unpaid or denied claims. The position is full-time, Monday through Friday, 8 a.m. to 4 p.m., and requires a high school diploma and 1–3 years of office experience, preferably in a medical-related field or equivalent education.

Skills & qualifications

RequiredNice to have

Skills

Insurance Claims FilingMedical BillingBilling Error ResolutionClaims ReconciliationClaims Follow-UpBilling and Reimbursement RegulationsProfessionalismWork EthicOptimismCommunication

Qualifications

1+ Years Office ExperienceHigh School Diploma

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Tuition Assistance

Full job description

Patient Account Rep/Follow-Up

Company: HealthAlliance Hospital

City/State: Kingston, NY

Category: Clerical/Administrative Support

Department: Patient Accounting

Union: No

Position: Full Time

Hours: M-F 8a-4p

Shift: Day

Req #: 48558

Posted Date: Jun 22, 2026

Hiring Range: $17.91/HR - $22.52/HR

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/33196) Internal Applicant link

Job Details:

Responsible for timely and effective followup on insurance claims. Also responsible for billing efficiently to third party payers when needed. RESPONSIBILITIES

Is responsible for filing insurance claims for all third party payers. Addresses any edits pertaining to billing correctly and accurately, reports repetitive edits to management for system correction.
Processes credit balances and issues refund requests where appropriate. Analyzes daily electronic billing reports for errors. Identifies claims with errors preventing acceptance and corrects and rebills these accounts. Performs daily reconciliation of claim submission and receipt
Proactively addresses problems and issues encountered in billing or follow-up in order to resolve accounts in a timely manner.
Follows up on unpaid or denied claims. Actively works on assigned queues incorporating high dollar report and denial queue into the followup activity.
Stays informed of all rules and regulations governing billing and reimbursement of 3rd party payors. Utilizes tools available from each payors including; websites, payor meetings, educational seminars and provider reps.
Promotes/portrays a high level of professionalism, both technically and personally. Possesses strong work ethic and exhibits optimism. Adheres to the departmental dress code policy, maintaining a professional appearance and positive attitude.
Promotes positive relationships among co-workers. Communicates effectively within the department and keeps management informed on key issues.
Performs other duties as assigned.