Apple Technician (Full-Time)
Louisville, KYFull-time$12–29.88/hrPosted 3mo agoSeen in employer's feed today
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Requirements
Credentials this posting asks for.
Job overview
Follett Higher Education is hiring an Apple Technician (Full-Time). Apple Technicians create excitement around Apple products, provide technology solutions, and get products into customers' hands. They introduce people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives. Technicians apply their expertise in customer interactions, sharing knowledge and providing exceptional customer service.
Key focus areas include Drive sales and provide product support, Exemplify superior Apple knowledge and expertise in troubleshooting and repairs, and Work with the vendor to resolve complex problems and ensures customer satisfaction.
Successful candidates bring Bachelor's Degree, 2+ Years Experience, and Apple Certifications. Important skills include Apple Products Knowledge, Troubleshooting, Repair, Customer Satisfaction, Communication, and Sales. Preferred (not required): Self-Motivated, Multi-Tasks With Minimal Supervision, Meet Customer Needs, and Effective Work Methods.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
2 - 20 years
Minimum Education Required
Bachelor's Degree
Compensation
$12.00 - $29.88 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Position Overview
Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.
Apple technicians get new owners started and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.
Responsibilities
Driving sales and providing product support.
Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
Work with the vendor to resolve complex problems and ensures customer satisfaction.
Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
Assess customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
Superior Apple knowledge and expertise in troubleshooting and repairs.
Work with the vendor to resolve complex problems and ensures customer satisfaction.
Keep current on Apple and computer product changes or new product launches.
Other duties as assigned.
Follett Higher Education is a drug-free workplace environment.
Pay Range
$12.00-$29.88/hour
3-5 years of relevant experience.
Bachelor's degree or equivalent.
Previous computer software or product knowledge is required.
Customer service, sales support, and ability to diagnose, repair and problem solve.
Advance computer skills, which include the ability to create and save text documents and to create and send emails.
Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
Self-motivated and multi-tasks with minimal supervision.
Proactively meets both internal and external customer needs.
Effective work methods and consistently meets commitments.
Uses sound judgment and decision-making skills.
Effective communication skills - clear, concise, and positive.
Apple certifications are required.
Possible nights and weekends, able to work beyond store hours.
Equal opportunity employer. This company considers candidates regardless of r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, disability, or veteran status.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
5000120325606
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