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GROCERY/CLERK

Kroger Family of Companies

Newport, ORJobNo compensation foundPosted 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Newport, OR
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring a GROCERY/CLERK. The Grocery/Clerk position at Kroger Family of Companies focuses on creating an outstanding customer experience by providing exceptional service and maintaining a safe and clean environment. This role assists the department manager in achieving sales and profit goals, monitors quality assurance standards, and promotes the company's core values. The clerk is expected to engage with customers, manage products, and adhere to safety regulations.

Key focus areas include Promote trust and respect among associates, Create an environment that enables customers to feel welcome, important and appreciated, and Gain and maintain knowledge of products sold within the department.

Important skills include Customer Service, Promote Trust And Respect, Product Knowledge, Offer Product Samples, Inform Customers Of Specials, and Recommend Items.

Skills & qualifications

RequiredNice to have

Skills

Customer ServicePromote Trust and RespectProduct KnowledgeOffer Product SamplesInform Customers of SpecialsRecommend ItemsCheck Product QualityReview Sell by DatesLabel, Stock and Inventory MerchandiseReport DiscrepanciesPositive AttitudeStay Current With AdsAdhere to Food Safety RegulationsEnsure Proper TemperaturesMaintain Temperature LogsReinforce Safety ProgramsIdentify Unsafe ConditionsPractice Preventive MaintenanceInspect EquipmentNotify Management of AccidentsReport Safety RisksReport Illegal ActivityWork CooperativelyManage ConflictAct With Honesty and IntegrityFollow DirectionsSeek AssistanceProvide Support and AssistanceHandle Stressful SituationsEffective CommunicationBasic Math

Qualifications

Retail Experience

Full job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Promote trust and respect among associates.

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

  • Offer product samples to help customers discover new items or products they inquire about.

  • Inform customers of dairy specials.

  • Provide customers with fresh products that they have ordered.

  • Recommend items to customers to ensure they get the products they want and need.

  • Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.

  • Label, stock and inventory department merchandise.

  • Report product ordering/shipping discrepancies to the department manager.

  • Display a positive attitude.

  • Stay current with present, future, seasonal and special ads.

  • Adhere to all food safety regulations and guidelines.

  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

  • Notify management of customer or employee accidents.

  • Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

  • Ability to work cooperatively in high paced and sometimes stressful environment.

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

  • Ability to act with honesty and integrity regarding customer and business information.

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

  • Ability to handle stressful situations

  • Effective communication skills

  • Knowledge of basic math (counting, addition, and subtraction)

Desired

  • Retail experience

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