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Front Desk Agent

Hyatt Vacation Ownership

Monroe, NYFull-time$25/hrPosted 1mo agoVerified open 5 days ago
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At a glance

Compensation
$25/hr
Location
Monroe, NY
Schedule
Full-time
Work Authorization
Not specified

Job overview

Hyatt Vacation Ownership is hiring a Front Desk Agent. As a Guest Services Agent at Hyatt Vacation Club (HVC), you will assist in providing Owners/guests with memorable vacation experiences. This role involves checking guests into villas, reviewing property amenities, and addressing questions and concerns. You will also interact with colleagues and guests professionally, contribute to team goals, and follow company policies and safety procedures.

Key focus areas include Check Owners/guests into their villas for their stay, Review property amenities, services, hours of operations, and local areas of interest and activities, and Actively listen and respond positively to guests' questions, concerns, and requests.

Important skills include Actively Listen, Respond Positively, Resolve Guest Issues, Answer Telephone Calls, Route Calls, and Welcome Guests.

Skills & qualifications

RequiredNice to have

Skills

Actively ListenRespond PositivelyResolve Guest IssuesAnswer Telephone CallsRoute CallsWelcome GuestsGreet GuestsAnticipate NeedsAddress NeedsInteract ProfessionallyInteract PromptlyContribute to Team GoalsFollow Company PoliciesFollow Safety Procedures

Qualifications

Available to Work WeekendsAvailable to Work HolidaysReach OverheadReach Below the KneesPerform BendingPerform TwistingPerform PullingPerform StoopingStand for Extended PeriodSit for Extended PeriodWalk for Extended PeriodLift Up to 25lbs

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance
Paid Time Off

Full job description

Hourly Rate: $25.00

Targeted Application Deadline: 08/23/2026

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $25.00

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Hyatt Vacation Club (HVC) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled .

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position

Site Specific Perk:

  • Site Specific Benefits

  • Free On-Site Parking  

  • Department celebrations

  • Associate Appreciation Week

  • Monthly associate recognition and reward programs

As a Guest Services Agent , a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

  • Follows up with Owner/ guests to ensure their requests or problems have been met to their satisfaction. 

  • A nswer s telephone calls and routes calls to the proper department as applicable .   

  • May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC :

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 

  • Specific job duties may differ by property, size of team, or facility.

We are committed to providing associates with benefits including:

  • Medical/Dental/Vision Insurance (HSA & FSA available)

  • Paid Time Off

  • Paid Sick Leave per Colorado law

  • Paid Holidays/Paid Floating Personal Days

  • 401(k) Retirement Savings Plan

  • Employee Stock Purchase Plan

  • Group Life/Disability Insurance

  • Tuition Reimbursement

  • Employee Assistance Program

  • Travel Discounts, including a family and friends’ rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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