PATIENT FINANCIAL COUNSELOR - HOSPITAL
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Trinity Health is hiring a PATIENT FINANCIAL COUNSELOR - HOSPITAL. The Patient Financial Counselor serves as a financial advocate for patients, acting as a liaison between Revenue Site Operations and Patient Financial Services. They determine patient liability, counsel on treatment costs, secure payment arrangements, assist with financing options, audit bills for accuracy, and collaborate with leadership to improve collections.
Key focus areas include Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance, Secure and document payment arrangements, and Assist patients in financing, payment plans, financial assistance and all financial options through the organization.
Important skills include Basic Billing And Coding, Epic, Knowledge Of Federal Or State Government Agencies, Medicare, Medicaid, and Charity Care Programs. Preferred (not required): VA.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full time Shift: Day Shift
Description: Position Purpose
Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.
What you will do
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Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance
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Secure and document payment arrangements
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Assist patients in financing, payment plans, financial assistance and all financial options through the organization
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Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs
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Work closely with RSO and division leadership to improve collections
Minimum Qualifications
- High school diploma or GED. Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire. Understanding of basic billing and coding.
Additional Qualifications (nice to have)
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Epic experience
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Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle
Position Highlights and Benefits
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Full time 32hrs, every other Saturday and 3-4 days during the week. Weekend differential applies.
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Excellent benefits - starting day 1!
Ministry/Facility Information
Saint Mary’s Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients in Waterbury, CT and our surrounding communities since 1909. From the moment you step inside, you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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