Shuttle Reservations Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en\_US)

Job Summary:

As a Reservation Agent, you will create an Experience of a Lifetime for our guests by providing local expertise and guidance for our shared shuttle buses, private cars, and charter vans using our reservation system. You will be expected to understand our services and products so that you can coordinate & book the guests’ travel needs.

Job Specifications:

• Starting Wage: $20.00/hr - $23.00/hr

• Employment Type: Winter Seasonal 2026/2027

• Shift Type: Part Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: Yes

Job Responsibilities:

• Answer phones in a polite, professional, and timely manner

• Create and update reservations for our Shared Shuttles, Private cars, and Charter Vans

• Understand Products and Services so you can effectively provide guests with options that will meet their transportation needs

• Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere

• Interface with internal departments including dispatch, operations, and Group Sales Representatives.

• Other duties as assigned

Job Requirements:

• We will teach you all the necessary skills to be able to execute your job safely, no formal experience is necessary

• Desire to learn and grow

• Must be able to communicate fluently in English

The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515610

Reference Date: 07/14/2026

Job Code Function: Guest Services