Appointment Setter Specialist
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At a glance
Job overview
Thrasher, Inc is hiring an Appointment Setter Specialist. Hello Garage seeks an Appointment Setter Specialist to join its National Appointment Center, where the role involves connecting with homeowners, building trust, and converting inquiries into scheduled appointments to drive growth and enhance customer experience.
Key focus areas include Take inbound and make outbound calls to assist customers in scheduling free appointments, Strive to meet or exceed metrics for converting leads into scheduled appointments while focusing on appointment retention, and Collaborate effectively to ensure smooth communication and provide a personal touch with homeowners.
Successful candidates bring Must Be 18+, Felony/Misdemeanor Background Check, and 1-2 Years Customer Service Experience. Important skills include Connecting With People, Building Trust, Establishing Rapport, Converting Inquiries Into Scheduled Appointments, Influencing Outcomes, and Taking Inbound Calls.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
At Hello Garage, we believe great service starts with meaningful connections. Backed by 50 years of proven excellence and an aggressive vision for the future, we are transforming the garage into the most functional space in the home. We deliver elite floor coatings, custom cabinets and smart storage solutions that elevate homeowners' lives. Our growth-minded, performance-driven culture challenges the status quo and creates opportunities for individuals who want to make an impact while building a long-term career.
Pay Range: Starting at $18/hour
Job Description: Your Impact
Are you driven by results and energized by connecting with people? As a team member of our National Appointment Center, you play a critical role in driving growth and shaping the customer experience. As the first voice homeowners hear, you set the tone for their entire journey with us. By building trust, establishing rapport, and demonstrating what makes us different, you confidently convert inquiries into scheduled appointments. Your ability to influence outcomes directly impacts revenue, customer satisfaction and the success of our field teams nationwide.
Job Duties: How You Win Everyday
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Take inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts.
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Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention.
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Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners.
Qualifications: What You Offer
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Must be at least 18
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Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background check
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Minimum of 1-2 years of customer service experience
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A history of reliable and consistent job longevity
Thrasher Group and its affiliates are an Equal Opportunity Employer. All employment offers are contingent upon successful background checks. Employment history, education, and other relevant information may be verified during the hiring process.
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