Crew Member
Temple City, CAFull-timePosted 4mo agoStill listed 1 day ago
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At a glance
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Job overview
Planet Fitness is hiring a Crew Member. The Crew Member is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to member inquiries, and assisting with club cleanliness.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.
Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Punctuality, Reliability, Exceptional Customer Service Skills, Strong Listener, Problem Solve, and Demonstrate Diplomacy. Preferred (not required): Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Employee discounts
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Flexible schedule
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Free uniforms
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Health insurance
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Opportunity for advancement
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Training & development
Job Summary
The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
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Greet members, prospective members and guests, providing exceptional customer service.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
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Customer service/hospitality background preferred.
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Basic computer proficiency.
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A passion for fitness and health.
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Upbeat and positive attitude!
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Punctuality and reliability is a must.
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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Strong listener with the ability to empathize and problem solve.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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High School diploma/GED equivalent required.
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Must be 18 years of age or older.
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Will occasionally encounter toxic chemicals during shift.
How this job compares
Set against the 77,438 open Customer Service jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- California median$57–75K/yr185 salary ranges
- California median$19–20/hr4,439 hourly ranges
- Openings
- Olive Jobs lists 5,412 open Customer Service jobs in California and 77,438 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Dollar Tree920 open
- McDonald's497 open
- Chevron Corporation299 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (9,753 postings).
- Education
- This posting asks for a high school diploma; 14,092 of the 77,438 open Customer Service jobs (18%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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