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Customer Service Representative- # 26-14839

US Tech Solutions

Whippany, NJContract$19–20.9/hrPosted 3mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation
$19–20.9/hr
Location
Whippany, NJ
Schedule
Contract
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

US Tech Solutions is hiring a Customer Service Representative- # 26-14839. The Customer Service Representative assists patients, healthcare providers, and pharmacies with prescription medications and support programs. This role involves guiding patients through enrollment, answering questions, providing empathetic support, and resolving issues efficiently. The ideal candidate is compassionate, customer-focused, and comfortable using computers.

Key focus areas include Assist patients, healthcare providers, and pharmacies through phone and online interactions, Guide patients through program enrollment and eligibility requirements, and Answer questions related to prescription assistance programs and medication access.

Successful candidates bring High School Or GED. Important skills include Strong Communication, Active Listening, Exceptional Customer Service, Empathy, Patience, and Emotional Intelligence.

Skills & qualifications

RequiredNice to have

Skills

Strong CommunicationActive ListeningExceptional Customer ServiceEmpathyPatienceEmotional IntelligenceProblem-SolvingCritical-ThinkingAdaptability in Fast-Paced EnvironmentComputer UsageLearning New SoftwareEffective CommunicationAttention to DetailExcelMicrosoft WordOutlook

Qualifications

High School or GED

Full job description

$19.00-$20.90 per hour

Whippany, NJ

Contract

Duration: 6 months contract, Full-Time

Job Description:

We are looking for compassionate and customer-focused professionals to join our team. In this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience.

Whether you're a recent graduate, early-career professional, or someone with experience in customer service, healthcare, case management, or call centers, we'd love to hear from you.

Responsibilities:

  • Assist patients, healthcare providers, and pharmacies through phone and online interactions.

  • Guide patients through program enrollment and eligibility requirements.

  • Answer questions related to prescription assistance programs and medication access.

  • Provide empathetic support and help resolve issues efficiently.

  • Document interactions accurately and maintain patient records.

  • Collaborate with internal teams to ensure a seamless patient experience.

  • Support administrative tasks as needed.

Experience:

  • Strong communication and active listening skills.

  • A passion for helping people and delivering exceptional customer service.

  • Empathy, patience, and emotional intelligence.

  • Problem-solving and critical-thinking abilities.

  • Ability to adapt in a fast-paced environment.

  • Comfortable using computers and learning new software.

Skills:

  • Effective Communication

  • Attention to Detail

  • Problem Solving

  • Customer service

  • MS Excel

  • MS Word

  • Outlook

Education:

  • High School or GED required

Note:

  • Employment Type: W-2

  • Shift Hours:11:30 AM – 8:00 PM

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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