Food Service Helper

Hours: 9:00am-1:00

TITLE: Food Service Helper

REPORTS TO: Building Administrator or Department Supervisor/Director.

Purpose: The Food Service Helper will have the primary responsibility of performing under the immediate supervision of a Cook, Dietetic Technician, or Food Service Supervisor in connection with the preparation of food, service of food, and cleaning of kitchen equipment. The Food Service Helper will also have the primary responsibility of being the “face” of the building/department and ensuring all patrons receive a warm and friendly greeting. This Result Oriented Job Description is in conjunction with the job description provided by the Wayne County Civil Service.

Core Values:

As a Pal-Mac staff member, we believe that we can achieve our vision and accomplish our mission if, in all of our work, we focus on clearly defined and consistently demonstrated core values.

In all of our actions and interactions we:

• Focus on students

• Value the power of positive relationships

• Act with integrity and honesty

• Work with a purpose, striving for excellence, pride and passion

• Approach experiences with an open mind and a willingness to grow

• Foster safety and a sense of belonging

Expected Results:

1. The Food Service Helper will ensure the day-to-day functions of the building/department will be accomplished by:

• Maintaining working knowledge of the proper methods of serving food.

• Maintaining working knowledge of the care of kitchen appliances.

• Filling condiments, utensils, napkins, straws and necessary supplies for food service and consumption.

• Cleaning, washing and otherwise preparing vegetables and fruit for cooking.

• Assisting in the preparation of salads and desserts.

• Assisting cooks in any phase of their duties.

• Washing dishes, pots, and pans by hand or machine.

• Acting as cashier when directed.

• Following all requirements, regulations, and policies outlined in the Food Service Handbook.

1. The Food Service Helper will ensure all parents, students, community members, employees, and all visitors to the Palmyra-Macedon CSD will experience the Pal-Mac Way by:

• Greeting parents, students, community members, employees, and all visitors with a friendly and helpful attitude.

• Displaying a customer service approach when working with others in person, on the phone, and through written and electronic communication.

• Being attentive to the needs of all individuals who request their assistance.

• Communicating clearly, both verbally and in writing.

• Utilizing their skills to de-escalate a situation when other people are in a heightened or excited state.

1. The Food Service Helper will assume other duties, projects and responsibilities as assigned by the Building Administrator or Department Supervisor/Director.

Job Qualifications

The Food Service Helper will possess the following minimum qualities, qualifications, skills, and/or abilities:

• Physical condition commensurate with the demands of the position.

• Fingerprint clearance through New York State Office of School Personnel Review and Accountability.

• Evidence of an open, collaborative style that fosters a sense of teamwork and common purpose.

• Proven people skills and is an effective communicator with a sense of humor. The successful candidate will be positive, approachable, and respectful of others.

• Willingness to become an active, engaged and visible member of the Pal-Mac community.

• A clear communicator in both oral and written language.

• Work collaboratively with other staff members, administrators, students, and parents.

• Use problem-solving and critical thinking skills.

• Listens first.

Position Start Date:09/01/2026

Civil Service Title: Food Service Helper

Job Number: C597