Customer Experience Specialist

Customer Experience Specialist

Part Time • British Swim School of Palatine-Lake Zurich

Responsive recruiter

Benefits:

• Competitive salary

• Free uniforms

• Opportunity for advancement

• Training & development

Exciting fun opportunity

• A position at British Swim School is more than just a job, it is an opportunity to learn, grow, make an impact in the lives of your community.

• We are excited to extend theBritish Swim School (https://britishswimschool.com/buffalo-grove/) presence inLake Zurich (https://britishswimschool.com/palatine-lake-zurich/location/la-fitness-lake-zurich/) (S Rand Rd)

• Position(s) hired and onboarded in August

• We are looking for individuals passionate about creating a memorable customer experience

The Position:

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Typical Responsibilities:

• Setting up and breaking down the pool deck area before and after each shift.

• Checking water chemistry and temperature prior to swim lessons.

• Welcoming students and parents/guardians to the pool deck area.

• Answering customers' questions about their account, their child’s progress, or about the program.

• Assist swim instructors and managers when needed during swim lessons.

• Post media content and monitor social media platforms.

• Report to Business Owner, assist with other business needs

• Work a schedule that typically includes Tuesday, Wednesday, Thursday (3:00 - 8:00pm) and Saturday (9:00am - 2:00pm)

Compensation and Benefits:

• Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals)

• Paid training

• Free uniforms

• Opportunities for advancement (training & development)

• Birthday off and paid!

• Opportunity to make a difference in your community

About Us:

At British Swim School, our mission is “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer." We:

• are are more than just a fun, surface-level swim lesson provider.

• are 2 schools in one - a survival school and a learn-to-swim school.

• invest in quality team members to teach our lessons.

• strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.

Minimum Qualifications:

• High school diploma or equivalent

• Enthusiastic personality - enjoy interacting with customers (parents and children)

• Excellent interpersonal communication and organizational skills

• Customer service skills: 1 year

• Have a responsible and professional demeanor

• Must complete all required British Swim School specific training and testing

Additional Qualifications:

• Swimming experience: 1-2 years beneficial but not required.

• Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training)

Compensation: $19.00 - $21.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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