Pre-Licensing Training Agent - Remote

Category : Customer Service/Support

As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent. That's right, you'll be getting PAID TO STUDY ! TP will provide a Trainer, study materials and cover the costs for taking and scheduling the exam. All you'll have to do is show up ready to learn! Upon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines.

Application Deadline: Ongoing until positions are filled.

To apply, please visit the TP Careers site at https://www.tp.com/en-us/careers .

Currently, employment is for this position/opening is restricted to residents of the following states: FL, IN and TX

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Your Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues.

• Assist policy holders with billing questions and concerns

• Provide support to policy holders with any policy changes requested

• Support policy holders needs by providing recommendations and adjusting as necessary

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

• Must be located in FL, IN or TX

• Must meet state requirements to obtain Insurance License

• Must have your own laptop or PC with a webcam/camera for the 7-day course

• High School Diploma or equivalent.

• Minimum of 6 months of customer service experience.

• Must be 18 years of age or older.

• Ability to type at least 25 words per minute.

• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

• Customer service and/or sales experience preferred.

• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

• Communication: Outstanding communication, listening, and analytical skills.

• Organizational Skills: Strong organizational and problem-solving skills.

• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:

• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required