Technical Account Manager (Remote)

Tech Impact

Philadelphia, PARemoteFull-time$55–57K/yrPosted 3w agoVerified open 6 days ago

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At a glance

Compensation

$55–57K/yr

Location

Philadelphia, PARemote

Schedule

Full-time

Work Authorization

Not specified

Job overview

Tech Impact is hiring a Technical Account Manager (Remote). The Technical Account Manager supports Managed IT Support customers, guiding technology decisions and collaborating with the Director of Customer Success, Account Managers, and Help Desk staff. The role emphasizes client communication, solution development, and continuous learning of services and technologies while maintaining a remote work model.

Key focus areas include Conduct regular meetings with clients to explore business needs and identify technology solutions, Take ownership of client communications and keep stakeholders informed of incidents and changes, and Manage support plan pricing, documentation, and associated agreements.

Important skills include Customer Service, Organizational Skills, Communication, Independent Learning, Microsoft Office 365, and Firewalls. Preferred (not required): CRM.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceOrganizational SkillsCommunicationIndependent LearningMicrosoft Office 365FirewallsWireless AccessLANWANBasic HardwareCRM

Qualifications

MSP Experience

Full job description

Position Summary The Technical Account Manager will support existing Managed IT Support customers, guiding them in technology decisions to move their organization forward. In this role, the Technical Account Manager will work closely with the Director of Customer Success, fellow Account Managers, and Help Desk associates as a team.

This is a Remote Position
Tech Impact Headquarters - Philadelphia, PA
Full-Time / Permanent / Exempt /At Will-Position
Salary Range – 55K – 57K - Salary Commensurate to your Experience Duties & Responsibilities
Conduct regular meetings with Clients to fully explore their business needs, complete a review of their current technology, and most importantly, to identify new ways for them to leverage technology. Assess and develop technology budgets and solutions that align with Client needs utilizing Tech Impact’s Tech Check.
Take ownership of client communications: keep client and users informed of incident progress, notify of impending changes, and establish communication rhythm with client technical and executive contacts.
Effectively communicate benefits and value of our solutions.
Manage support plan pricing, documentation, and associate agreements.
Develop and continuously expand in-depth knowledge of our services, product offerings, and best practices.
Manage sales activities and opportunities in CRM (Customer Relationship Management) within our defined policies and procedures.
Keep client information in CRM current and complete.
Regularly attend internal Account Management Meetings.
Enter time tracking in CRM as it occurs.
Recommend hardware, software, licensing necessary for business operations and projects.
Develop and continuously expand in-depth knowledge of our services, product offerings, and best practices.
Cultivate sales and influence skills to drive transformational change at Client businesses in their own best interest.
Expand knowledge of technologies from an executive point of view to convey in a business-oriented manner.
Actively participate in applicable Company-sponsored training activities. Essential Skills Tech Impact is committed to its communities and providing employees with a solid work-life balance and opportunities to grow professionally. The person in this role must embody the Tech Impact values of quality, collaboration, empowerment, compassion, transparency, genuine, agile, and dynamic. We want someone who believes in our mission.
Excellent customer service skills
Strong organizational skills and ability to work independently.
Excellent verbal and written communications skills
Independent learner. Must be able to absorb innovative technologies and be a continuous learner. Resources are made available to help.
Ability to meet with the technical team.
Microsoft Office 365 Understanding basic infrastructure technologies such as firewalls, wireless access, LAN (Local Area Network), WAN, and basic hardware.
MSP (Managed Service Provider) experience is preferred. Applying For This Role When applying to this role, please submit your resume and consider adding a cover letter.
Cover letters are a good way for us to have a better understanding of you. If you add a cover letter describe why you think you are qualified for this role and how your experience makes you an outstanding candidate. Tech Impact Employment Policy As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment based on age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Requires the ability to speak, hear, see and use a computer and other office-related equipment.
Also requires the ability to sit for extended periods of time, stand, stoop, crawl and lift to 50 lbs.
May require local and regional travel.

Department: Account Management This is a full time position

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