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Access Center Ambassador

Part-time

WMCHealth

Hawthorne, NYPart-time$21.4–26.9/hrPosted 1mo agoSeen in employer's feed 5 days ago
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At a glance

Compensation
$21.4–26.9/hr
Location
Hawthorne, NY
Schedule
Part-time
Work Authorization
Not specified

Job overview

WMCHealth is hiring an Access Center Ambassador. The Access Center Ambassador serves as the primary contact for patients and callers, managing a high volume of inbound calls to schedule appointments, answer questions, and route calls. This role is vital for efficient communication within the physician enterprise, ensuring first-call resolution and a positive patient experience.

Key focus areas include Respond to a high volume of calls from patients, insurance companies, and medical facilities., Handle 80-100 incoming calls per day., and Verify and update current patient demographic, financial, clinical, and portal access..

Successful candidates bring High School Diploma. Important skills include Communication Skills, Communication, Active Listening, Customer Service Skills, Empathy, and Patience. Preferred (not required): CERNER, Microsoft Word, and Power Point.

Skills & qualifications

RequiredNice to have

Skills

Communication SkillsCommunicationActive ListeningCustomer Service SkillsEmpathyPatiencePositive AttitudeTechnical SkillsProblem-Solving SkillsTime ManagementCERNERMicrosoft WordPower Point

Qualifications

High School Diploma or Equivalent1 Year Call Center Experience1 Year Customer Service ExperienceAssociate's DegreeBilingual English/Spanish

Full job description

Access Center Ambassador

Company: NorthEast Provider Solutions Inc.

City/State: Hawthorne, NY

Category: Service/Trades

Department: Call Center

Union: No

Position: Per Diem

Hours: Varied

Shift: Variable

Req #: 48609

Posted Date: Jun 29, 2026

Hiring Range: $21.40 -$26.90/hour

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/33339) Internal Applicant link

Job Details:

Job Summary:

An Access Center Ambassador acts as the primary point of contact for patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments. This position is crucial for maintaining efficient communication across our physician enterprise to ensure a first call resolution and a positive patient experience.

Responsibilities:

  • Answering Phones: Responding to a high volume of calls from patients, insurance companies, and other medical facilities. Must be able to handle 80-100 incoming calls per day.

  • Verifies and updates current patient demographic, financial, clinical and portal access

  • Schedules future appointments based on appointment type, time requirements and provider schedule availability.

  • Respond to patient questions and needs by editing, canceling and rescheduling appointments as necessary and indicated by practice protocols.

  • Review physician schedules regularly to maximize capacity and verify correct scheduling.

  • Serves as brand ambassador by upholding the WMCHealth Mission, vision and CARE values and promoting excellence in the patient experience, during every encounter.

  • Respects patients’ needs for confidentiality and empathy during all encounters.

  • Appointment Scheduling: Scheduling, rescheduling, and canceling appointments, often using CERNER, electronic health record (EHR).

  • Utilizes technology including specialized software platforms as applicable to maximize productivity.

  • Call Routing: Directing calls to the correct departments or individuals based on the caller's needs.

  • Message Taking: Taking accurate messages for staff members who are unavailable.

  • Customer Service: Providing information, addressing inquiries, and resolving issues related to appointments, billing, and other general concerns.

  • Maintaining Records: Ensuring accurate and up-to-date patient information in the system.

  • Communication: Maintaining effective communication within the department and with other departments.

  • Meet daily productivity targets individually and as a team to achieve WMCHealth mission, vision and CARE values.

  • Other duties as assigned.

Qualifications/Requirements:

Experience:

Minimum of one (1) year of call center and/or customer service experience preferred.

Education:

High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

N/A

Other:

Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point). Special Requirements:

    • Communication Skills: Excellent verbal and written communication, active listening, and the ability to explain complex information clearly.

  • Customer Service Skills: Empathy, patience, and a positive attitude when dealing with patients.

  • Technical Skills: Proficiency in using computer systems, and other relevant tools.

  • Problem-Solving Skills: Ability to quickly assess situations and find solutions.

  • Time Management: Ability to manage a high volume of calls and prioritize tasks effectively.

About Us:

NorthEast Provider Solutions Inc.

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/33339) Internal Applicant link

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