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Repair Depot Supervisor

Cennox

Alpharetta, GAFull-timeNo compensation foundTracked 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Alpharetta, GA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Cennox is hiring a Repair Depot Supervisor. The Repair Depot Supervisor is a hands-on leader responsible for the daily execution and oversight of repair, refurbishment, and reverse-logistics activities. This role involves working directly with technicians, supervising workflow, ensuring quality, managing inventory, and adhering to standard operating procedures. The ideal candidate performs repairs and diagnostics while managing priorities, coaching technicians, and meeting operational targets.

Key focus areas include Perform repair, refurbishment, and functional testing of equipment, Troubleshoot failed units and determine refurb vs scrap disposition, and Process RMAs, DOA returns, and core returns accurately and timely.

Successful candidates bring 5+ Years Repair Experience and Prior Experience Leading Technicians. Important skills include Repair, Refurbishment, Functional Testing, Troubleshooting, RMA Processing, and DOA Returns Processing. Preferred (not required): ATM Experience, SmartSafes Experience, Oracle Fusion, and Lean.

Skills & qualifications

RequiredNice to have

Skills

RepairRefurbishmentFunctional TestingTroubleshootingRMA ProcessingDOA Returns ProcessingCore Returns ProcessingTeardownParts HarvestingMaterial RecoveryInventory StagingInventory LabelingInventory MovementLeadershipWorkload ManagementCoachingTrainingQuality FeedbackEscalation ManagementSafety ComplianceQuality ControlInventory ManagementERP System UsageCycle CountsAuditsDiscrepancy ResolutionProcess ImprovementThroughput TrackingBacklog TrackingAging Work TrackingCommunicationKPI ReportingOnboardingInventory SystemsReverse Logistics ProcessesATM ExperienceSmartSafes ExperienceOracle FusionLeanSix SigmaContinuous Improvement

Qualifications

5+ Years Experience in Repair, Refurbishment, Manufacturing, or Technical Service OperationsPrior Experience Leading or Supervising Technicians in a Hands-on Environment

Full job description

Repair Depot Supervisor

Alpharetta, GA

Full Time

Entry Level

Share (https://cennox.applytojob.com/app/share/YC9zLpEAk1)

Repair Depot Supervisor

Position Summary

The Repair Depot Working Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.

The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.

Key Responsibilities:

Operational Execution (Hands-On)

  • Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards

  • Troubleshoot failed units and determine refurb vs scrap disposition

  • Process RMAs, DOA returns, and core returns accurately and timely

  • Support teardown, parts harvesting, and material recovery activities

  • Ensure proper staging, labeling, and movement of inventory within the depot

Supervision & Daily Leadership

  • Lead and support a team of repair technicians through daily workload execution

  • Assign work, balance queues, and manage WIP to meet turnaround time targets

  • Provide on-the-floor coaching, training, and quality feedback

  • Serve as the first point of escalation for repair issues, quality concerns, or process gaps

  • Ensure compliance with safety, quality, and inventory control procedures

Inventory & Process Control

  • Ensure accurate consumption, tracking, and return of parts in the ERP system

  • Partner with Inventory Control on cycle counts, audits, and discrepancy resolution

  • Enforce core return, DOA handling, and non-repairable disposition processes

  • Identify process inefficiencies and recommend continuous improvements

Performance & Communication

  • Track daily throughput, backlog, and aging work

  • Communicate status, risks, and needs

  • Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency

  • Assist with onboarding and training of new depot personnel

  • All other duties as assigned

Qualifications:

Required:

  • 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations

  • Prior experience leading or supervising technicians in a hands-on environment

  • Strong mechanical, electrical, or electromechanical troubleshooting skills

  • Experience with inventory systems, RMAs, and reverse logistics processes

Preferred:

  • Experience with ATM, SmartSafes, or similar electromechanical equipment

  • ERP experience (Oracle Fusion preferred)

  • Lean, Six Sigma, or continuous improvement exposure

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Repair Depot Supervisor at Cennox | Olive Jobs