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Member Services Representative Part Time

Part-time

Planet Fitness

Clementon, NJPart-timePosted 3mo agoStill listed 5 days ago

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At a glance

Compensation
No compensation found
Location
Clementon, NJ
Schedule
Part-time
Work Authorization
Not specified

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Job overview

Planet Fitness is hiring a Member Services Representative Part Time. The Member Services Representative is responsible for fostering a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk operations, assisting with inquiries, managing new member sign-ups, and maintaining club cleanliness.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.

Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Punctuality, Reliability, Exceptional Customer Service Skills, Strong Listener, Problem Solving, and Diplomacy. Preferred (not required): Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.

Skills & qualifications

RequiredNice to have

Skills

PunctualityReliabilityExceptional Customer Service SkillsStrong ListenerProblem SolvingDiplomacyBasic Computer ProficiencyPassion for Fitness and HealthUpbeat and Positive Attitude

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or Older

Full job description

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

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