Customer Experience Team Lead

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in. The Challenge To Solve Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! Your team will handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product. The Role Join our team as a Customer Experience Team Lead at one of the world's most exciting, mission driven tech companies. In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment. The Team We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward! The Winning Recipe We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:

• 3+ years of experience as a Team Lead or in a similar role within Account Management, Customer Support, or Customer Success
• Excellent verbal and written English communication skills
• Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues
• Proficiency with Google Workspace tools would be ideal
• Proven ability to quickly learn and adapt to new browser-based systems
• Ability to remain calm and composed during high-pressure situations

The Extras Working at Slice comes with a comprehensive set of benefits and competitive salary Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member. Privacy Notice Statement of Acknowledgment When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time. For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: [email protected]