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Wellness Coordinator

Auberge Resorts Collection

Newport, RIFull-timeNo compensation foundPosted 1mo agoVerified open 6 days ago

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At a glance

Compensation
No compensation found
Location
Newport, RI
Schedule
Full-time
Work Authorization
Not specified

Job overview

Auberge Resorts Collection is hiring a Wellness Coordinator. The Wellness Coordinator provides an exceptional environment in spa, fitness, and retail to enhance guests' visits. This role involves scheduling treatments, greeting guests, selling merchandise, and checking fitness areas. The coordinator maintains spotless spa and fitness areas, processes reservations and billing, and supports retail operations.

Key focus areas include Maintain the Spa and Fitness Center areas in a spotless condition., Maintain the common areas of the spa in between appointments., and Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling..

Important skills include Recommend And Suggestive Selling, Guest Assistance, Product Display, Merchandising, Handle Guest Complaints, and Good Judgement. Preferred (not required): Work In Fast-Paced Environment, Outgoing Team, Excellent Communication Style, and Excellent Communication Skills.

Skills & qualifications

RequiredNice to have

Skills

Recommend and Suggestive SellingGuest AssistanceProduct DisplayMerchandisingHandle Guest ComplaintsGood JudgementDiscretion and DiplomacyWork in Fast-Paced EnvironmentOutgoing TeamExcellent Communication StyleExcellent Communication Skills

Qualifications

Previous Customer Service Experience in Hospitality IndustryPrior Customer Service ExperienceLuxury Hospitality ExperienceCombination of Education and Work Experience

Full job description

Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas.

  • Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments.

  • Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.

  • Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.

  • Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.

  • Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.

  • Use good judgement and maintain discretion and diplomacy while performing job duties.

  • Participate in all designated programs, meetings, and training.

  • The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.

  • Ability to work in a fast-paced environment with an outgoing team.

  • Possess excellent communication style and skills.

  • Prior customer service experience/luxury hospitality experience preferred

  • Combination of education and work experience About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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