Front Desk Associate

Benefits:

• Health insurance

• Paid time off

• Training & development

• Wellness resources

• Bonus based on performance

• Dental insurance

• Employee discounts

• Flexible schedule

• Free food & snacks

About the Role: Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Responsibilities:

• Greet and check in clients with a warm, professional demeanor

• Schedule and manage appointments using spa booking software

• Promote and sell spa memberships, packages, and retail products

• Handle client inquiries, concerns, and follow-ups with excellent customer service

• Process payments and maintain accurate transaction records

• Coordinate with massage therapists and estheticians to ensure smooth daily operations

• Maintain a clean, organized, and inviting front desk and lobby area Requirements:

• Previous customer service, front desk, or receptionist experience preferred

• Strong communication and interpersonal skills

• Sales-driven mindset with the ability to meet membership and retail goals

• Ability to multitask in a fast-paced spa environment

• Proficiency with scheduling software or point-of-sale systems is a plus

• Flexible availability including evenings and weekends

• Positive, professional attitude and a passion for wellness and hospitality About Us: Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.