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Front Desk Associate

Part-time

Hand & Stone Massage and Facial Spa

Estero, FLPart-time$15–17/hrPosted 1mo agoVerified open 1w ago
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At a glance

Compensation
$15–17/hr
Location
Estero, FL
Schedule
Part-time
Work Authorization
Not specified

Job overview

Hand & Stone Massage and Facial Spa is hiring a Front Desk Associate. Hand & Stone Massage and Facial Spa seeks an enthusiastic, customer‑focused Front Desk Associate in Estero, FL to be the welcoming face of a premier spa, greeting clients, managing appointments, promoting memberships and retail, handling inquiries, processing payments, and ensuring a clean, organized lobby.

Key focus areas include Greet and check in clients with a warm, professional demeanor, Schedule and manage appointments using spa booking software, and Promote and sell spa memberships, packages, and retail products.

Successful candidates bring Flexible Availability Including Evenings and Flexible Availability Including Weekends. Important skills include Warm Professional Demeanor, Schedule Appointments, Spa Booking Software, Promote Spa Memberships, Sell Spa Packages, and Sell Retail Products.

Skills & qualifications

RequiredNice to have

Skills

Warm Professional DemeanorSchedule AppointmentsSpa Booking SoftwarePromote Spa MembershipsSell Spa PackagesSell Retail ProductsHandle Client InquiriesExcellent Customer ServiceProcess PaymentsMaintain Accurate Transaction RecordsCoordinate With Massage TherapistsCoordinate With EstheticiansMaintain Clean Front DeskMaintain Organized Front DeskMaintain Inviting Front DeskStrong CommunicationInterpersonal SkillsSales-Driven MindsetMeet Membership GoalsMeet Retail GoalsMultitask in Fast-Paced EnvironmentPositive Professional AttitudePassion for WellnessPassion for HospitalityScheduling SoftwarePoint-of-Sale Systems

Qualifications

Flexible Availability Including EveningsFlexible Availability Including WeekendsPrevious Customer Service ExperiencePrevious Front Desk ExperiencePrevious Receptionist Experience

Benefits

Medical Insurance
Dental Insurance
Paid Time Off

Full job description

Benefits:

  • Health insurance

  • Paid time off

  • Training & development

  • Wellness resources

  • Bonus based on performance

  • Dental insurance

  • Employee discounts

  • Flexible schedule

  • Free food & snacks

About the Role: Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Responsibilities:

  • Greet and check in clients with a warm, professional demeanor

  • Schedule and manage appointments using spa booking software

  • Promote and sell spa memberships, packages, and retail products

  • Handle client inquiries, concerns, and follow-ups with excellent customer service

  • Process payments and maintain accurate transaction records

  • Coordinate with massage therapists and estheticians to ensure smooth daily operations

  • Maintain a clean, organized, and inviting front desk and lobby area Requirements:

  • Previous customer service, front desk, or receptionist experience preferred

  • Strong communication and interpersonal skills

  • Sales-driven mindset with the ability to meet membership and retail goals

  • Ability to multitask in a fast-paced spa environment

  • Proficiency with scheduling software or point-of-sale systems is a plus

  • Flexible availability including evenings and weekends

  • Positive, professional attitude and a passion for wellness and hospitality About Us: Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.

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