Front Desk Staff
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At a glance
Job overview
Planet Fitness is hiring a Front Desk Staff. The Front Desk Staff at Planet Fitness is responsible for creating a positive member experience by providing superior customer service and maintaining cleanliness. This role involves greeting members, assisting with inquiries, managing new member sign-ups, conducting tours, and handling account updates. The position requires a positive attitude, punctuality, reliability, and strong problem-solving skills.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Answer phones in a friendly manner and assist callers with a variety of questions, and Check members into the system.
Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Basic Computer Proficiency, Upbeat And Positive Attitude, Punctuality, Reliability, Exceptional Customer Service Skills, and Strong Listener.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary
All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
-Greet members, prospective members and guests, providing exceptional customer service.
-Responsibilities could include:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Detailed cleaning in all areas of the facility.
Qualifications/Requirements
-Customer service background preferred.
-Basic computer proficiency.
-Upbeat and positive attitude!
-Punctuality and reliability is a must.
-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
-Strong listener with the ability to empathize and problem solve.
-Demonstrate diplomacy in all interactions while using appropriate behavior and language.
-High School diploma/GED equivalent required.
-Must be 18 years of age or older.
Physical Demands
-Continual standing and walking during shift.
-Continual talking in person or on the phone during shift.
-Must be able to occasionally lift up to 50 lbs.
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