Member Support Specialist
Part-timeAustin, TXPart-timePosted 8mo agoSeen in employer's feed 6 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
F45 Training is hiring a Member Support Specialist. The Member Support Specialist ensures a positive experience for all members by assisting the studio team with membership conversations, first-time class-takers, and lead engagement. This role involves general studio duties assigned by management and serves as the primary point of contact for members, fostering a welcoming environment.
Key focus areas include Visually inspect equipment prior to class to ensure good working order and safety, Responsible for studio tidiness and returning equipment to standards set by studio management, and Participate in networking/community events as needed and studio promotions to generate new business.
Successful candidates bring CPR and First Aid Certification, Availability Early Mornings Evenings Weekends, and 20+ Hours Per Week. Important skills include Customer Service, Professional Communication, Pilates, Tone, Yoga, and Punctual. Preferred (not required): Lead Engagement, Networking, Community Events, and Studio Promotions.
Skills & qualifications
Skills
Qualifications
Full job description
We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.
The Member Support Specialist will:
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Casual role, which requires early mornings, evenings and weekend work
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Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
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Responsible for studio tidiness and returning equipment to standards set by studio management
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Participate in networking/community events as needed and studio promotions to generate new business
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Stay up to date with, and implement FS8 brand and athletics standards at all times
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Working front desk + establishing relationships with current and future members
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Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
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Attention to detail during shift for member experience
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Stocking laundry, studio supplies, and rolling towels in preparation for classes
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Willingness to evolve with new developments in the fitness industry
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Professional attire + presence in studio
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Representing the elements of the brand
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Minimum of 20 hours/ week, + 40 calls/ shift
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Any other duties as assigned
Requirements
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Valid CPR and First Aid Certificate
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Excellent customer service skills
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Professional and effective communication skills
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In-depth understanding of the benefits of Pilates, Tone and Yoga.
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Passion for learning and attending continued education training
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Punctual and Reliable
How this job compares
Set against the 77,858 open Customer Service jobs on Olive Jobs, counted November 2, 2026.
- Pay
- This postingNot listed
- Texas median$51–59K/yr141 salary ranges
- Texas median$17–24/hr1,703 hourly ranges
- Openings
- Olive Jobs lists 7,332 open Customer Service jobs in Texas and 77,858 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Family Dollar1,125 open
- Dollar Tree936 open
- McDonald's738 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (9,819 postings).
- Education
- 1,380 of the 77,858 open Customer Service jobs (2%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 2, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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