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Guest Services Leader

Pilot Company (Pilot Flying J)

Franklin, KYFull-time$14.95–22.22/hrPosted 3mo agoStill listed 6 days ago

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At a glance

Compensation
$14.95–22.22/hr
Location
Franklin, KY
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Pilot Company (Pilot Flying J) is hiring a Guest Services Leader. The Guest Services Leader supervises employees and general store operations. This role requires excellent customer service skills to meet customer needs, self-motivation, and the ability to assist managers in maintaining facilities and ensuring smooth operations. The leader should be knowledgeable about store operations and committed to quality and customer service.

Key focus areas include Supervise employees and store operations, Provide excellent customer service, and Assist managers with facility maintenance tasks.

Successful candidates bring Retail Operations Experience, Background Check Required, and Flexible Schedule Required. Important skills include Customer Service, Calculator Proficiency, Computer Proficiency, and Collaboration. Preferred (not required): Self-Motivated and Store Operations Knowledge.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCalculator ProficiencyComputer ProficiencyCollaborationSelf-MotivatedStore Operations Knowledge

Qualifications

Ability to Work Flexible ScheduleBackground Check RequiredPrevious Retail Operations Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $14.95 - $22.22 / hour

  • Previous experience or working knowledge of retail operations

  • Incredible customer service skills & the ability to help maintain a customer focused culture

  • Must be proficient with a calculator, computer, and other equipment

  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives

  • Must be able to work a flexible schedule of nights, days, weekends, and holidays

  • Background check is required

  • Fuel Discount

  • Nation-wide Medical Plan/Dental/Vision

  • 401(k)

  • Flexible Spending Accounts

  • Adoption Assistance

  • Tuition Reimbursement

  • Flexible Schedule

  • Weekly Pay

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