Customer Service Associate - Temporary

Walgreens

Laguna Niguel, CATemporary$16.9–19/hrPosted 3mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation

$16.9–19/hr

Location

Laguna Niguel, CA

Schedule

Temporary

Work Authorization

Not specified

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Job overview

Walgreens is hiring a Customer Service Associate - Temporary. The Customer Service Associate provides a distinctive and delightful experience by greeting customers, handling transactions at the cash register, and ensuring efficient checkout service while maintaining store cleanliness and compliance with policies.

Key focus areas include Model and deliver a distinctive and delightful customer experience, Engage customers and patients, greet them, and offer assistance with products and services, and Register sales on assigned cash register, process payments, voids, returns, rain checks, refunds, and exchanges.

Successful candidates bring Fluent English and Flexible Schedule. Important skills include Customer Experience, Customer Service Best Practices, Interpersonal Habits, Walgreens Service Traits, Register Sales, and Inventory Management. Preferred (not required): Customer Service, Cash Register Operation, Customer Engagement, and Issue Resolution.

Skills & qualifications

RequiredNice to have

Skills

Customer ExperienceCustomer Service Best PracticesInterpersonal HabitsWalgreens Service TraitsRegister SalesInventory ManagementMerchandise PricingAsset Protection ProceduresCompliance With State and Local LawsDisplay Construction and MaintenanceStock RotationStore SystemsStore EquipmentPhoto Area Customer ServiceDigital Passport Photo ServicePoster Print and Creative MachineWeb Pick-Up ResponsibilitiesPicture Care PlusEnglish ReadingEnglish WritingEnglish SpeakingEnglishCustomer ServiceCash Register OperationCustomer EngagementIssue ResolutionMerchandisingAsset ProtectionDisplay ConstructionStore Systems KnowledgeStore Equipment KnowledgeReading EnglishWriting EnglishSpeaking EnglishRegulatory ComplianceFood Safety HandlingFIFO Stock RotationPhoto Service OperationsWeb Pick‑Up ProcessPoint of SaleRegulated Products ComplianceFIFO MethodCustomer Service InterpersonalGreeting CustomersEye ContactProactive AssistanceIdentifying Customer NeedsServicing Until SatisfiedCleaning and MaintenanceTeam Collaboration

Qualifications

Fluent English Reading Writing SpeakingFlexible Schedule Availability Evenings WeekendsSix Months Retail ExperiencePrior Walgreens Experience

Full job description

1835943BR

Title:

Customer Service Associate - Temporary

Job Description:

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager or assigned by corporate.

Auto req ID:

1835943BR

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Store:

06975-LAGUNA NIGUEL CA

Employment Type:

Part-time

Full Store Address:

27982 LA PAZ RD,LAGUNA NIGUEL,CA,92677

Job Function:

Retail

Preferred Qualifications:

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Company Indicator:

Walgreens

Common Location:

27982 LA PAZ RD,LAGUNA NIGUEL,CA,92677-03921-06975-S

Max Rate:

Pay Type:

Hourly

Start Rate:

16.9