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Crew Member

Planet Fitness

El Monte, CAFull-timePosted 3mo agoStill listed 5 days ago

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At a glance

Compensation
No compensation found
Location
El Monte, CA
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Planet Fitness is hiring a Crew Member. The Crew Member is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to member inquiries, and assisting with club cleanliness.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.

Successful candidates bring High School Diploma/GED Equivalent and Must Be 18+. Important skills include Punctuality and Reliability. Preferred (not required): Customer Service, Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.

Skills & qualifications

RequiredNice to have

Skills

PunctualityReliabilityCustomer ServiceBasic Computer ProficiencyPassion for Fitness and HealthUpbeat and Positive AttitudeStrong ListenerEmpathizeProblem SolveDemonstrate Diplomacy

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or OlderCustomer Service/Hospitality Background

Benefits

Medical Insurance

Full job description

Benefits:

  • Employee discounts

  • Flexible schedule

  • Free uniforms

  • Health insurance

  • Opportunity for advancement

  • Training & development

  • Wellness resources

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service/hospitality background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

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