Enrollment Support Coordinator

ABOUT THIS POSITION

This representative is responsible for supporting the EDI enrollment processes for the majority of our clients. This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards. The role requires completion of both technical & administrative tasks and frontline client communication.

WHAT YOU'LL DO

• Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met.

• Documentation of case details, progress tracking and communication updates.

• Support frontline enrollment processes by processing enrollment requests, working with payers, and assisting clientele directly.

• Serve as main point of contact for client base, participate in regular client and payer facing calls and email interactions.

• Generate, monitor and routinely follow up on EDI enrollments to ensure resolution.

• Apply critical thinking, logical reasoning and root cause analysis to analyze enrollment issues and develop effective solutions.

• Clearly communicate complex enrollment concepts concisely to payers, providers and internal stakeholders.

• Routinely meet or exceed all key performance indicators (KPI’s), QA goals and SLA’s.

WHAT YOU'LL NEED

• Proficiencies in Microsoft Office software including Outlook, Excel and Word.

• Proficiency in manipulating PDFs with Adobe or similar PDF editing program.

• Clear and effective communication including excellent verbal and written skills.

• Demonstrated attention to detail and organizational work habits.

• Ability to meet deadlines with a strong sense of urgency.

• Ability to prioritize competing tasks under aggressive time constraints.

• Self-motivated with the ability to multitask and work independently as well as in a team setting.

• Ability to effectively build and maintain professional relationships with clientele.

Preferred Qualifications

• Experience in provider/payer EDI enrollment revenue cycle management or Healthcare IT.

• 2+ years of experience in technical support, case management or operational role.

• Proficiency with Salesforce or similar CRM platform.

• Familiarity with case management best practices and workflows.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R3292