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Shift Lead (Key Holder)

Sandbox VR

Louisville, KYJob$14.25/hrPosted 3y agoStill listed 1 day ago

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At a glance

Compensation
$14.25/hr
Location
Louisville, KY
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Sandbox VR operates location-based virtual reality experiences and is seeking a Shift Lead (Key Holder) to guide guests through the VR experience, maintain store operations and equipment, and lead and coach team members. The role includes opening and closing the store, preparing gear, and supporting guest service standards. Candidates need weekend availability and at least one year of retail or hospitality leadership experience.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceLeadershipTeam ManagementTroubleshooting (Problem Solving)AdaptabilityProactivityReliabilityLifting 40 Lb

Qualifications

1+ Year Retail or Hospitality Leadership ExperienceWeekend Availability

Benefits

Paid Time Off
401(k) Match

Full job description

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

  • Create Unforgettable Guest Moments

  • Greet guests with energy and invite them into an exciting, welcoming environment

  • Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up

  • Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

  • Be a Tech & Experience Expert

  • Master our proprietary tech and keep gear calibrated

  • Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests

  • Communicate with management and tech support when issues arise, clearly and quickly

  • Keep Things Running Smoothly

  • Maintain a spotless, high-energy store that meets Sandbox VR standards

  • Sanitize gear thoroughly and display materials/gift cards to brand expectations

  • Prepare iPads, body trackers, and gear before and after every session

  • Shift Leadership & Coaching

  • Open/close the store, manage daily audits, break schedules, and labor spend

  • Run shift check-ins, coach in real time, and train new hires

  • Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

  • Egoless & Coachable: You take feedback well and pitch in wherever needed

  • Adaptable & Proactive: You’re resourceful, self-driven, and good with change

  • Team-Focused: You stay positive and celebrate group wins

  • Reliable: On time, in uniform, and ready to shine

  • Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs

  • Weekend Availability: Required

  • Leadership: 1+ year in retail/hospitality leadership

Benefits:

  • Paid sick time + 401(k) match

  • Commuter benefits (transit + parking)

  • Referral bonuses + employee discounts

  • Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

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