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Member Services Representative

Planet Fitness

Norton, MAFull-timeNo compensation foundPosted 2mo agoVerified open 1w ago
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At a glance

Compensation
No compensation found
Location
Norton, MA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Member Services Representative. The Member Services Representative is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to inquiries, and assisting with club neatness and cleanliness.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.

Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Basic Computer Proficiency, Passion For Fitness And Health, Upbeat And Positive Attitude, Punctuality, Reliability, and Exceptional Customer Service Skills.

Skills & qualifications

RequiredNice to have

Skills

Basic Computer ProficiencyPassion for Fitness and HealthUpbeat and Positive AttitudePunctualityReliabilityExceptional Customer Service SkillsStrong ListenerEmpathyProblem SolvingDiplomacy

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or Older

Benefits

401(k) Match
Dental Insurance
Medical Insurance
Paid Time Off

Full job description

Benefits:

  • 401(k) matching

  • Competitive salary

  • Dental insurance

  • Health insurance

  • Paid time off

  • Training & development

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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