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Switchboard Operator, Per Diem

Part-time

Lawrence General Hospital

Methuen, MAPart-time$15.81–23.5/hrPosted 7mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation
$15.81–23.5/hr
Location
Methuen, MA
Schedule
Part-time
Work Authorization
Not specified

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Job overview

Lawrence General Hospital is hiring a Switchboard Operator, Per Diem. The Switchboard Operator is responsible for handling and processing a large volume of calls using hospital telecommunications equipment. This role requires an understanding of immediate response in emergency situations. The operator will perform various tasks including paging medical center staff, monitoring systems, and acting as Security Dispatch and Patient Information during off-hours. They must work without direct supervision, exercising excellent judgment and adhering to medical center policies.

Key focus areas include Utilize computerized telephone/paging system (Xtend) including data input, Answer, assist and direct a high volume of calls efficiently, and Communicate clearly, politely and professionally.

Successful candidates bring High School Graduate, 1+ Years Business/Medical Phone, and Customer Service Experience. Important skills include Xtend, Data Input, Clear Communication, Polite Communication, Professional Communication, and Paging Services.

Skills & qualifications

RequiredNice to have

Skills

XtendData InputClear CommunicationPolite CommunicationProfessional CommunicationPaging ServicesAnswering ServicesMonitor Wandering SystemIssue BepersRecord Coverage StatusTake MessagesUpdate Pertinent InformationMake System ChangesMaintain Telephone LogsRecord and Report Telephone-Related ProblemsPerform Simultaneous TasksExecute Appropriate JudgmentsProcess Interpreter Services CallsRespond to TDD CallsAct as Security DispatchAct as Patient InformationRecognize System ProblemsFamiliar With Back-Up SystemWork Without Direct SupervisionExcellent JudgmentAdhere to Policies and ProceduresProfessional MannerPleasant MannerHelpful MannerWarm and Courteous CommunicationAnticipate Customer NeedsFlexible in Responding to NeedsMonitor All AlarmsRespond to AlarmsReport AlarmsDemonstrates RespectDemonstrates Regard for Dignity

Qualifications

High School Graduate or Equivalent1 Year Business or Medical-Related Field Experience With Heavy Telephone UsageCustomer Service ExperienceTelephone Operator or Call Director Duties Experience

Full job description

At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $15.81 – $23.50, excluding fringe benefits and potential bonuses. Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.

Position Summary: Switchboard Operator, Per Diem

The Switchboard Operator is responsible for handling and processing the large volume of calls that come into the hospital utilizing the hospital telecommunications equipment. Understands the importance of immediate response in emergency situations.

Responsibilities, including, but not limited to:

  • Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).

  • Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.

  • Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor "Wandering System", issue beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems.

  • Record and report telephone-related problems to the Lead Technician.

  • Ability to perform simultaneous tasks and execute appropriate judgments under sometimes hectic and stressful circumstances.

  • Capable completion of and utilization of numerous on-call schedules.

  • Process calls regarding "Interpreter Services" following established procedures.

  • Respond to and process TDD calls.

  • Act as Security Dispatch and Patient Information during off-hours.

  • Recognize system problems, failures and be familiar with "back-up system and the procedural follow-up.

  • Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures.

  • Maintain a professional, pleasant, and helpful manner. Communicate in a warm and courteous manner.

  • Anticipate customer needs and be flexible in responding to them.

  • Monitor all alarms and respond/report according to Medical Center procedures.

  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

  • Performs other duties as assigned.

Requirements

  • Education: High School graduate or equivalent.

  • Experience: One year's experience in a business or medical-related field with heavy telephone usage. Ideally, they will perform telephone operator or call director duties. Customer Service Experience.

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