
Membership and Customer Service Specialist
Loxahatchee, FLFull-timePosted 3mo agoStill listed 5 days ago
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Job overview
Orangetheory Fitness is hiring a Membership and Customer Service Specialist. The Membership and Customer Service Specialist will greet studio entrants, present the Orangetheory Fitness concept to interested consumers, and work at the front desk answering phones and interacting with members. This role involves giving studio tours, guiding new members through their first workout, selling memberships, and following up on prospective clients. The specialist will also handle member concerns, participate in marketing events, and ensure the studio is clean and organized.
Key focus areas include Greet everyone who enters the studio with enthusiasm, energy and knowledge, Present the OTF concept to any interested consumers, also known as “intros”, and Work at our front desk which includes answering phones and talking to members among other tasks.
Successful candidates bring Excellent Communication Skills. Preferred (not required): Passion For Fitness, Enthusiasm, Positive Attitude, and Communication Skills.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Bonus based on performance
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Employee discounts
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Free uniforms
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Training & development
Be fit. Change lives. Have fun!
If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn your passion for fitness into a paying career. We’re looking for enthusiastic individuals eager to share our story and our success with everyone who walks through that door or who calls for more information or who expresses even the slightest bit of interest in improving themselves.
Are you passionate, positive, and can talk to anyone? Do you thrive on being part of a team? Does your zest for being part of a world-class growing fitness company get you out of bed with a smile and determination to change more lives -- physically, mentally, emotionally? Do you have excellent communication skills, whether face-to-face or on paper?
Then keep reading.
We Offer
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We provide substantial paid training, certifications, and support to ensure your success
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Compensation includes competitive base pay, commission, and performance bonuses
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Free Studio Membership
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Product discounts
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Flexible schedule that works around educational or personal goals
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Fitness casual dress-code
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Passionate, collaborative work environment
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The opportunity to learn every aspect of the business to eventually become a Franchisee or Business Owner if desired Here’s more of what the position entails:
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Greeting everyone who enters the studio with enthusiasm, energy and knowledge
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Presenting the OTF concept to any interested consumers, also known as “intros”
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Working at our front desk which includes answering phones and talking to members among other tasks
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Giving studio tours
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Working hand-in-hand with trainers to guide intros through their first Orangetheory workout
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Selling memberships to help the studio thrive
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Following up on prospective clients
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Handling members’ concerns in a professional and objective manner with the goal of resolution
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Participating in marketing and outreach events
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Ensuring all areas of the studio are kept clean and organized
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Currently in search for OPENING (morning) SHIFT So if you have a passion for fitness and would like to help us in our mission to spread More Life to our members and community, we would like to hear from YOU! Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.
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