Senior Associate Implementation Specialist

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Lewisville, TX-based Implementation Specialist to join our team, so that we can deliver successful client implementations that drive adoption, satisfaction, and long-term value from RLDatix solutions. The Senior Associate Implementation Specialist will configure, deploy, troubleshoot, and optimize healthcare software solutions while partnering with customers and internal stakeholders to ensure successful implementation outcomes and support our mission of safer, better healthcare for all.

How You’ll Spend Your Time

• Configure SaaS platform workflows, business rules, and system settings to deliver successful client implementations aligned with customer requirements.

• Collaborate with project managers, customer stakeholders, and cross-functional teams in order to drive implementation success and promote product adoption.

• Troubleshoot application, integration, and data-related issues to ensure stable system performance and timely resolution of client challenges.

• Validate platform configurations and conduct testing activities in order to support smooth go-live readiness and deployment accuracy.

• Maintain and enhance existing customer environments to support upgrades, interface changes, workflow improvements, and long-term client success.

What Kind of Things We’re Most Interested in You Having

• 3-5 years of experience in software implementation, technical consulting, healthcare technology, or a related client-facing technical role.

• Proven success in delivering software implementations and resolving complex technical or operational challenges.

• In-depth knowledge of Microsoft SQL Server, healthcare data standards such as HL7, XML, and JSON, and technical troubleshooting methodologies.

• Ability to commute to the Lewisville, TX office.

• Sincere interest in healthcare technology and improving outcomes for healthcare organizations and their patients.

• A knack for working collaboratively within a fast-paced, customer-focused environment while effectively managing multiple priorities.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.