Customer Service Representative
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At a glance
Job overview
Sila Services is hiring a Customer Service Representative. Nashoba Air & BoilerWorks seeks a friendly, organized Customer Service Representative in Littleton, MA to answer calls, schedule appointments, resolve issues, and maintain accurate records while providing excellent service in a busy home‑services office.
Key focus areas include Answer incoming calls and provide an awesome customer experience, Schedule appointments and help customers get the service they need, and Listen to customer concerns, ask the right questions, and find solutions.
Important skills include Excellent Communication, Organizational Skills, Interpersonal Skills, Calm Under Stress, Polished Professional Demeanor, and Self‑Motivation. Preferred (not required): ServiceTitan Experience, HVAC Knowledge, Plumbing Knowledge, and Dispatch Experience.
Skills & qualifications
Skills
Benefits
Full job description
Customer Service Representative
Nashoba Air & BoilerWorks – Littleton, MA
$21–$25/hour | Full-Time | On-Site
Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!
At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow.
We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.
What You’ll Do
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Answer incoming calls and provide an awesome customer experience
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Schedule appointments and help customers get the service they need
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Listen to customer concerns, ask the right questions, and find solutions
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Handle multiple calls and priorities without losing the details
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Follow up with customers as needed
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Help identify opportunities for additional services
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Keep accurate customer information and notes in our system
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Work closely with our dispatchers, technicians, and office team
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Learn our services so you can confidently answer customer questions
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Keep things moving when the phones get busy!
What We’re Looking For
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Great phone presence and customer service skills
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Strong verbal and written communication
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Someone friendly, positive, and professional
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Ability to stay calm with an upset or frustrated customer
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Excellent organization and attention to detail
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Comfortable multitasking in a busy, fast-paced office
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Basic computer skills and the ability to learn new systems quickly
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Dependable, self-motivated, and ready to jump in
Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!
Schedule
Monday–Friday, 7:30 AM–4:30 PM
Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)
This position is 100% on-site in Littleton, MA. It is not remote or hybrid.
What You’ll Get
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$21–$25/hour
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Medical, dental, and vision insurance
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401(k) with company match
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Paid time off
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Paid training
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Parental leave
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Referral program
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Professional development and opportunities to grow
If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba!
You've read the whole posting — now see how you match it.