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AI Provider Operations & Support Engineer

OpenRouter

Remote · USFull-timePosted 8mo agoStill listed 5 days ago

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At a glance

Compensation
No compensation found
Location
Remote · US
Schedule
Full-time
Work Authorization
Not specified

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Job overview

OpenRouter is hiring an AI Provider Operations & Support Engineer. OpenRouter is an LLM marketplace that enables developers to use frontier models in one place. The role owns model launches and provider onboarding, building internal tools, evals, and documentation, while coordinating with model providers to integrate, QA, and ship releases. The candidate should be an AI enthusiast with 2‑3 years experience, comfortable with inference APIs and TypeScript/JavaScript or Python.

Key focus areas include Build internal tools to speed up model onboarding process, Build internal evals to quickly evaluate models and endpoints, and Document internal processes and prime them for automation.

Successful candidates bring 2-3 Years At A Startup, 2-3 Years Software Engineering, and 2-3 Years Product Ops. Important skills include Building Demos, Building Scripts, Read API Docs, Troubleshoot With Logs, TypeScript, and JavaScript. Preferred (not required): LangChain, LlamaIndex, Benchmarking, and Evals.

Skills & qualifications

RequiredNice to have

Skills

Building DemosBuilding ScriptsRead API DocsTroubleshoot With LogsTypeScriptJavaScriptPythonGit-LiterateAmbitious OwnerFast LearnerBias to ShipPassionate About AIDeveloper ExperienceLangChainLlamaIndexBenchmarkingEvalsBasic CloudObservabilityTinkering With AI ModelsDevelop Technical DepthRun End-to-End Launch PlaybooksCoordinate With Model ProvidersMaintain Clear VersioningManage Deprecations and MigrationsBuild Internal ToolsDocument Internal ProcessesPrime Processes for AutomationAI EnthusiastReading API DocsTroubleshooting With LogsTroubleshooting With cURLPostmanPassionate About Developer ExperienceWork Directly With Model LabsWork Directly With ProvidersScopingTest PlansLatency ChecksQuality ChecksPricing & QuotasAnnouncement AssetsIntegrateQAHit Ship DatesRelease NotesManage DeprecationsManage MigrationsBuild Internal EvalsBuilding Internal ToolsBuilding Internal EvalsDocumenting Internal ProcessesAutomating Internal ProcessesRunning Launch PlaybooksGoogle DocsCoordinating With Model ProvidersIntegratingMaintaining Clear VersioningManaging DeprecationsManaging MigrationsInference APIsChat Completions APIResponses APIMessages APITroubleshooting With PostmanPassion for AIPassion for Developer Experience

Qualifications

2-3 Years at a Startup2-3 Years Software Engineering2-3 Years Product OpsCS/Engineering DegreeDemonstrated Technical Aptitude

Full job description

ABOUT OPENROUTER

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve.

As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

ABOUT THE ROLE

OpenRouter is an LLM marketplace that enables developers to use frontier models in one place. That means shipping frequent model launches and making integration dead simple.

We’re looking for an AI enthusiast to own model launches and provider onboarding. You’ll bring new models to market and drive the onboarding process for new providers. This is an ideal role if you love tinkering with AI models and want to build technical depth and work directly with all of the model labs and providers in the AI ecosystem.

KEY RESPONSIBILITIES

  1. Tooling for benchmarks, onboarding and internal operations (~60%)

  • Build internal tools to help speed up the model onboarding process

  • Build internal evals to quickly evaluate models and endpoints

  • Document internal processes and prime them for automation

  1. Model Launches & Provider Partnerships (~40%)

  • Run end-to-end launch playbooks for various model types (text, audio, image, audio, video, embeddings, and rerankers): scoping, test plans, latency/quality checks, pricing & quotas, docs, and announcement assets.

  • Coordinate with model providers to integrate, QA, and hit ship dates.

  • Maintain clear versioning and release notes; manage deprecations and migrations.

ABOUT YOU

  • Experience: 2-3 years at a startup, software engineering, product ops, or similar.

  • Technical Skills: Comfortable building with inference APIs, including Chat Completions, Responses, and/or Messages API; can read API docs and troubleshoot with logs/cURL/Postman. Experience with TypeScript/JavaScript and/or Python.

  • Mindset: Ambitious owner, fast learner, bias to ship. Passionate about AI and developer experience.

  • Education: CS/Engineering degree is a plus, not required with demonstrated technical aptitude.

WHAT WE OFFER

  • A front-row seat to real-world LLM adoption and access to cutting-edge models.

  • Growth into specialized or senior roles as we scale.

  • Collaborative, high-ownership environment.

  • Competitive compensation, benefits, and equity.

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone who is excited to join the team.

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