Shift Leader
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At a glance
Job overview
Insomnia Cookies is hiring a Shift Leader. As a Shift Leader at the West Hollywood Insomnia Cookies store, you will captain nightly bakery operations, predict business flow, lead the cookie crew, ensure quality service, manage cash, and maintain a safe, clean environment while delivering a fun, energetic team experience.
Key focus areas include Provide incredible customer service and quality products to guests throughout their experience, Support store leadership by maintaining operations, communicating information, monitoring production efficiency, and assisting in training and coaching, and Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew.
Preferred (not required): Point of Sales Systems, Communication, Time Management, and People Skills.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
As a Shift Leader at our West Hollywood store located at 8951 Santa Monica Blvd, West Hollywood CA 90069, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OUR SWEET SHIFT LEADER PERKS:
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Starting off at $20.00/hr plus tips
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Flexible part-time work schedules
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Excellent training & mentorship
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Job stability with a rapidly growing and reputable company
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Achievable growth/promotion opportunities
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You get to work in a fun, exciting team environment
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FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
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Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
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Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
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Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
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Support and work alongside the Cookie Crew
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Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
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Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
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At least 1 year of working experience in a customer service focused role
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Point of Sales systems experience
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Outstanding communication, time management, and people skills
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Outgoing/friendly/patient
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Detail focused and results-oriented
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Ability to lead-by-example and motivate others
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Ability to lift up to 40 lbs.
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Legally eligible to work in the United States
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Must be 18 years or older to be employed
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
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