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Member Services Representative Full Time Seffner

Planet Fitness

Seffner, FLFull-time$14.35/hrPosted 2w agoVerified open 1w ago
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At a glance

Compensation
$14.35/hr
Location
Seffner, FL
Schedule
Full-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Member Services Representative Full Time Seffner. The Member Services Representative creates a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests, ensuring a welcoming environment and addressing member needs promptly.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Answer phones in a friendly manner and assist callers with a variety of questions, and Check members into the system and process new member sign‑ups.

Important skills include Customer Service, Basic Computer Proficiency, Fitness And Health Passion, Upbeat Positive Attitude, Punctuality And Reliability, and Exceptional Customer Service.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer ProficiencyFitness and Health PassionUpbeat Positive AttitudePunctuality and ReliabilityExceptional Customer ServiceStrong ListeningEmpathyProblem SolvingDiplomacyAppropriate Behavior and Language

Qualifications

High School Diploma/GED EquivalentMust Be 18+Customer Service Background

Benefits

Dental Insurance
Vision Insurance
Paid Time Off

Full job description

Benefits:

  • Free Black Card Membership

  • Free uniforms

  • Opportunity for advancement

  • Paid time off

  • Training & development

  • Vision insurance

  • Wellness resources

  • Dental insurance

  • Employee discounts

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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