Program Manager II

Pay range: $55.48 - 83.27

Plus Health, Dental, Vision, Short Term/Long Term Disability, and Group Life pending eligibility

Responsibilities:

4 day in office, one day out hybrid role. 9-5 hours

• Conduct detailed business process mapping and documentation, emphasizing automation opportunities and AI/agent-based enablement.

• Translate business process insights into structured requirements, decision points, and inputs that support automation and AI-driven solutions.

• Design and recommend optimized processes and workflows that improve efficiency, productivity, and customer and employee experiences.

• Partner with cross-functional stakeholders to align on process changes and implement process improvement initiatives.

• Evaluate end-to-end processes to identify gaps, inefficiencies, and opportunities for optimization.

• Support the design of scalable, repeatable business processes that enable automation and intelligent workflow execution.

• Facilitate stakeholder alignment and adoption of process improvements through effective communication and influence.

• Monitor implemented solutions and recommend enhancements based on performance outcomes and business needs.

• Contribute to the development and refinement of processes, systems, and automation-enabled products.

Qualifications:

What you need to succeed (minimum qualifications)

• 5+ years of experience in business process analysis, process improvement, or a related field.

• Experience with process mapping, workflow analysis, and process modeling techniques.

• Strong business process analysis and documentation skills.

• Ability to identify automation opportunities and design AI-ready processes.

• Analytical thinking with the ability to evaluate complex workflows, data, and business needs.

• Ability to translate business requirements into structured process designs, decision logic, and implementation recommendations.

• Strong stakeholder management, communication, and influencing skills.

• Experience managing multiple initiatives and priorities simultaneously.

• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Visio.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience supporting automation, intelligent workflows, or AI-enabled solutions.

• Knowledge of process improvement methodologies such as Lean or Six Sigma.

• Experience partnering with product, technology, and operations teams to implement process enhancements.

Equal opportunity employer including disability/veterans.