Complex Customer Service Manager
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At a glance
Job overview
International Paper is hiring a Complex Customer Service Manager. The Complex Customer Service Manager provides overall direction and leadership to customer support teams across multiple sites. This role focuses on improving efficiency, profitability, and customer satisfaction by implementing service and operations strategies. The manager acts as a front-line decision maker for major customer accounts and serves as a subject matter expert for other team members.
Key focus areas include Provide overall direction and leadership to customer support teams at multi-site, Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies, and Provide team members with challenging work and developmental objectives.
Successful candidates bring High School Diploma Or GED and 8+ Years Customer Relations Experience In The Corrugated Box Industry. Preferred (not required): Builds Effective Teams, Collaborates, Customer Focus, and Decision Quality.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Position Title:
Complex Customer Service Manager
Pay Rate :
$107,400-$143,200
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.
Category/Shift :
Salaried/Full-Time/Onsite
Physical Location:
Salinas, CA & Gilroy, CA
The Job You Will Perform:
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Responsible for providing overall direction and leadership to the customer support teams at multi-site.
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Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
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Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
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Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
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Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
The Skills You Will Bring:
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High school diploma or GED
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Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
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Preferred experience working in a manufacturing environment
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Preferred computer data-entry experience
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Eight or more years of customer relations experience in the Corrugated Box Industry
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Builds Effective Teams
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Collaborates
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Customer focus
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Decision quality
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Directs Work
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Drives Engagement
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Ensures Accountability
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Manages conflict
Job Identification 2002603
Job Schedule Full time
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