Director, Account Management
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At a glance
Job overview
Uncountable is hiring a Director, Account Management. Uncountable is seeking an exceptional account management leader to join their growing team as Director of Account Management. This role involves owning the strategy, people, and outcomes of a team of Account Managers, while also acting as executive sponsor for larger customers. The Director will oversee a portfolio of top-tier accounts, manage and develop a team, and set standards for long-term customer partnerships.
Key focus areas include Act as executive sponsor for Uncountable's most strategic accounts, Manage, coach, and develop a team of Account Managers, and Own GRR, NRR, and account health across the team's full book of business.
Successful candidates bring 5–8+ Years Account Management Experience, 2+ Years Team Management Experience, and Ability To Travel 20–30%. Important skills include Account Management, Customer Success, Executive Sponsorship, Team Management, Coaching, and Hiring. Preferred (not required): Science, Chemistry, Artificial Intelligence, and Statistics Aptitude.
Skills & qualifications
Skills
Qualifications
Full job description
Description
Uncountable is looking for an exceptional account management leader to join our growing team as Director of Account Management . This role is ideal for someone who has excelled at managing individual accounts and is ready to own the strategy, people, and outcomes of a team of Account Managers— while still acting as executive sponsor for our larger customers.
You'll oversee a portfolio of top-tier accounts, manage and develop a team of Account Managers, and set the standards that shape how Uncountable builds long-term customer partnerships. This is a high-visibility role that requires equal parts relationship-builder, people manager, and strategic operator.
Experience leading account management or customer success functions for analytics products or enterprise software platforms into large organizations is a major plus.
Key responsibilities
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Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
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Manage, coach, and develop a team of Account Managers — including hiring, onboarding, and performance development.
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Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.
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Define the processes, standards, and expectations that guide how the AM team operates and engages customers.
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Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
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Define long-term account approach for renewals, expansion, and complex commercial discussions.
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Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
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Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
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Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
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Drive the pace, priorities, and strategic direction of the AM function as it scales.
Requirements
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5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.
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Deep experience leading strategic enterprise accounts and building executive-level partnerships.
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Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
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Comfort working with a technical product, technical buyers/users, and complex implementations.
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Outstanding executive presence and communication skills.
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Excellent analytical and problem-solving abilities.
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A proactive, entrepreneurial mindset with strong ownership instincts.
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Ability to travel 20–30%.
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Experience working with complex, multi-divisional, multi-geographic customers.
Preferred Qualifications
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Passion for science, chemistry, or artificial intelligence.
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An aptitude for statistics, mathematics.
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Experience scaling an account management or customer success team at a growth-stage company.
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