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Customer Service Agent SFO - Vietnamese/English Speakers

Part-time

Pacific Aviation

San Francisco, CAPart-time$23.4/hrPosted 7mo agoSeen in employer's feed 6 days ago

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At a glance

Compensation
$23.4/hr
Location
San Francisco, CA
Schedule
Part-time
Work Authorization
US work authorization required

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Job overview

Pacific Aviation is hiring a Customer Service Agent SFO - Vietnamese/English Speakers. Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Vietnamese and English for a part-time role at San Francisco International Airport. The position involves assisting passengers, responding to inquiries, resolving issues, and collaborating with airline staff to ensure safe and efficient flight operations. Candidates should be passionate about helping others and thrive in international environments.

Key focus areas include Assist passengers at check-in, boarding gates, and arrival areas, Provide bilingual assistance to Vietnamese-speaking travelers, and Respond to inquiries and resolve passenger issues calmly and professionally.

Successful candidates bring Legally Authorized To Work In United States, Must Pass Background Check And Drug Test, and Must Attend 5 Days Of Computer Training. Important skills include Vietnamese, English, Strong Verbal Communication, Active Listening Skills, Positive Attitude, and Team-Oriented Attitude. Preferred (not required): Maintain Clear Communication and Deliver Excellent Service.

Skills & qualifications

RequiredNice to have

Skills

VietnameseEnglishStrong Verbal CommunicationActive Listening SkillsPositive AttitudeTeam-Oriented AttitudeProfessional DemeanorAbility to Stay Calm Under PressureSolve Problems IndependentlyComputer LiteracyAccurate Data EntryMandarin ProficiencyMaintain Clear CommunicationDeliver Excellent Service

Qualifications

Physical Stamina to Stand and Walk for Extended PeriodsAttend 5 Days of Computer TrainingLegally Authorized to Work in the United StatesPass a Background CheckPass a Drug TestAvailable 4 Days Per Week Including Weekends and Holidays

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Vietnamese and English to join our part-time team at San Francisco International Airport (SFO). If you’re passionate about helping others, thrive in international environments, and are ready to support airline operations with professionalism and warmth, we’d love to meet you.

With over 30 years of experience supporting the world’s leading airlines, Pacific Aviation is proud to offer a supportive, diverse, and growth-focused work environment.

What You’ll Do

  • Assist passengers at check-in, boarding gates, and arrival areas

  • Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus)

  • Respond to inquiries and resolve passenger issues calmly and professionally

  • Collaborate with airline staff and team members to support safe and efficient flight operations

  • Verify documents and boarding information with care and accuracy

  • Maintain clear communication with passengers, coworkers, and supervisors

  • Deliver excellent service in a fast-paced international terminal

Requirements

What You Bring

  • Fluent in Vietnamese and English (required); Mandarin proficiency is a plus

  • Strong verbal communication and active listening skills

  • Positive, team-oriented attitude with a professional demeanor

  • Ability to stay calm under pressure and solve problems independently

  • Computer literacy and accurate data entry

  • Physical stamina to stand and walk for extended periods

  • Must attend 5 days of computer training

  • Legally authorized to work in the United States

  • Must pass a background check and drug test

Schedule

  • Must be available 4 days per week, including weekends and holidays

  • Shifts may vary (early mornings, afternoons, evenings, nights)

Benefits

  • Hourly Rate: $23.40 per hour

  • Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents

  • 401(k) with company match

  • Paid Time Off (PTO)

  • Paid Training

  • Uniform Provided

  • Discounted BART Clipper card or employee parking permit

  • Referral Bonus

  • Cell Phone Plan Reimbursement

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