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Member Services Representative

Planet Fitness

Glen Cove, NYFull-timePosted 11y agoStill listed 6 days ago

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At a glance

Compensation
No compensation found
Location
Glen Cove, NY
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Planet Fitness is hiring a Member Services Representative. The Member Services Representative is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, assisting with new member sign-ups, conducting tours, and maintaining club cleanliness.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service., Handle all front desk related activities., and Answer phones in a friendly manner and assist callers with a variety of questions..

Successful candidates bring High School Diploma/Ged Equivalent and Must Be 18+. Important skills include Punctuality and Reliability. Preferred (not required): Customer Service, Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.

Skills & qualifications

RequiredNice to have

Skills

PunctualityReliabilityCustomer ServiceBasic Computer ProficiencyPassion for Fitness and HealthUpbeat and Positive AttitudeStrong ListenerEmpathizeProblem SolveDemonstrate Diplomacy

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or Older

Full job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

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