Member Services Representative
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At a glance
Job overview
Planet Fitness is hiring a Member Services Representative. The Member Services Representative is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, assisting with new member sign-ups, conducting tours, and maintaining club cleanliness.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service., Handle all front desk related activities., and Answer phones in a friendly manner and assist callers with a variety of questions..
Successful candidates bring High School Diploma/Ged Equivalent and Must Be 18+. Important skills include Punctuality and Reliability. Preferred (not required): Customer Service, Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
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Greet members, prospective members and guests, providing exceptional customer service.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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