Application Support Engineer - EMSP Roaming

Job Description Circle K eMobility is committed to delivering world-class charging experiences for electric vehicle drivers. With solutions across highways, homes, and workplaces, the company is rapidly expanding to meet the growing demand for EV infrastructure. As part of the eMobility team, you will join a highly skilled group of specialists across business development, product, technology, and operations. We are now looking for someone who thrives in a dynamic environment combining roaming operations, system integrations, and performance optimization across a large-scale EV network.

How EMSP Roaming Supports Circle K eMobility

EMSP roaming is a key enabler of Circle K eMobility’s ambition to deliver seamless and accessible charging experiences at scale. By connecting our network with external charging providers through standardized protocols, roaming extends our reach beyond owned infrastructure and ensures customers can charge effortlessly across borders, networks, and platforms. Through robust roaming operations, we enable interoperability, real-time communication, and reliable transaction handling between systems. This not only improves customer convenience and trust but also strengthens network utilization and performance across markets. By continuously optimizing integrations, monitoring performance, and ensuring high-quality data exchange, EMSP roaming plays a critical role in delivering a consistent, scalable, and customer-centric EV charging ecosystem—fully aligned with Circle K’s commitment to world-class charging experiences.

What Circle K Offers:

• A central role in supporting a rapidly growing EV charging network across Europe

• Strong onboarding and continuous learning opportunities

• A collaborative and skilled international team

• Exposure to modern technology, roaming ecosystems, and large-scale operations

• Opportunities for both technical and professional development

• Competitive conditions

Key Responsibilities:

• Act as the operational specialist for EMSP roaming across Circle K’s EV network

• Monitor and manage roaming transaction flows (authorization, start/stop, billing) across platforms

• Own and track roaming performance KPIs, including Transaction Success Rate (TSR) and Plug-in Success

• Identify, analyze, and resolve roaming-related issues across EMSP, CPO, and backend systems

• Perform structured diagnostics across integrations (OCPI), payment flows, and connectivity layers

• Take end-to-end ownership of roaming incidents, from investigation through resolution and closure

• Collaborate with internal stakeholders and roaming partners, platform providers, and vendors to resolve complex issues

• Ensure SLA adherence and follow up on partner performance and recurring issues

• Support and validate root cause analysis (RCA) and contribute to long-term fixes

• Monitor roaming performance trends and identify systemic issues across markets

• Maintain high data quality across roaming systems (sessions, tariffs, tokens, billing)

• Support onboarding and validation of new roaming partners and integrations

• Contribute to process improvements, playbooks, and Control Tower governance frameworks

• Support change and release processes by assessing impact on roaming performance

We Are Looking For Someone Who:

• Has a strong service mindset and interest in technology, integrations, and problem-solving

• Has 2–5+ years of experience in technical operations, platform operations, EV charging, telecom, or fintech

• Nice to have, but not a must, knowledge Roaming Hubs-setup

• Has a solid understanding of system integrations, APIs, and backend platforms

• Is familiar with EV protocols such as OCPP and OCPI (or has strong interest in learning)

• Is comfortable working in a high-paced environment, handling multiple incidents while maintaining structure and quality

• Is able to prioritize effectively and stay calm under pressure, especially during critical incidents

• Understands structured incident management and performance-driven operations

• Has strong analytical skills and experience interpreting logs, transaction data, and system behavior

• Takes ownership of issues through to resolution, working closely with internal teams and external partners

• Has experience working with cross-system environments (payments, connectivity, hardware, platforms)

• Is curious about roaming ecosystems and how systems interact across company boundaries

• Communicates clearly in English and can translate technical findings into actionable insights

• Works independently, analytically, and solution-oriented, with a proactive and continuous improvement mindset

Please send your CV in English language.

What do we offer?

• Annual bonus

• Private medical care

• Multisport

• English lessons subsidized by the company

• Two additional days off (Good Friday, Friday after Corpus Christi) – with the possibility of exchanging for other holidays

• Employee Referral Bonus Program

• Employee Assistance Program – free, unlimited access to psychological, financial, career-related specialists via helpline or app

• Attractive discounts for products and services at our stations

• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6

• Trainings & possibility to develop skills in a wide international environment

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely – we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.

Check who we are here: https://youtu.be/td-QGnNnvW0