Automotive Customer Service Representative
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Reynolds & Reynolds is hiring an Automotive Customer Service Representative. Reynolds & Reynolds, through its affiliate American Guardian Warranty Services, seeks an Automotive Customer Service Representative in Warrenville, IL to handle inbound calls, review automotive contracts, evaluate maintenance claims, obtain documentation, and guide customers through contract provisions using the AGWS system.
Key focus areas include Review automotive contracts and evaluate maintenance claims, Obtain needed documentation from customers to assist processing maintenance claims, and Assist customers with general contract questions and explain contract provisions.
Successful candidates bring Type 40 WPM, Technical Certification Or Degree, and Previous Automotive Experience In Service Or Automotive Related Customer Service. Important skills include 30 WPM Typing, Typing 30 WPM, Customer Service, Phone Skills, English, and Spanish. Preferred (not required): Customer Service Phone Skills, Automotive Experience, and Multitasking.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Customer Service
Full Time
Position Description
Monday - Friday 9:45am - 6:15pm CST\nAmerican Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for Automotive Customer Service Representative to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. \nResponsibilities will include, but are not limited to: \n- Reviewing automotive contracts and evaluating maintenance claims\n- Obtaining any needed documentation from the customer to assist with processing maintenance claims\n- Assisting customers with general questions related to their contracts, and going over provisions on contracts\n- Using the AGWS system to log notes and input documentation \n#LI-Hybrid \n
Training
On the job \n
Requirements
Technical certification or degree preferred; Strong customer service and phone skills; Previous automotive experience in service or automotive related customer service is a plus; Must be able to type a minimum of 40 WPM; Strong multitasking skills; ASE certifications a plus; Bilingual in English/Spanish preferred \n
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: \n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Professional development and training\n- Promotion from within\n- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.\n- Paid vacation and sick days\n- Eight paid holidays\n- Referral bonuses \nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. \n
Salary:
50,000.00 - 50,000.00 / Yearly
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