Member Services Mid Morning Weekday
Waynesboro, VAFull-timePosted 3mo agoStill listed 5 days ago
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Job overview
Planet Fitness is hiring a Member Services Mid Morning Weekday. Planet Fitness is seeking a Member Services representative to create a positive member experience through superior customer service and cleanliness. This role involves checking members into the system, assisting with new account sign-ups, updating member accounts, and responding to member questions and concerns. The company is a growing franchise group with over 80 clubs.
Key focus areas include Provide an exceptional customer service experience, Check members into the system, and Take prospective members on tours.
Successful candidates bring High School Diploma Or GED Equivalent, Must Be 18+, and Punctuality And Reliability. Important skills include Exceptional Customer Service Skills, Punctuality, Reliability, and Diplomacy. Preferred (not required): Positive Mental Attitude.
Skills & qualifications
Skills
Qualifications
Full job description
Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
What are you waiting for? APPLY TODAY! Essential Duties and Responsibilities - Provide an exceptional customer service experience. -Responsibilities include:
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Check members into the system.
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Take prospective members on tours then assist them with the new account sign-up process
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Detailed cleaning in all areas of the facility.
Qualifications/Requirements
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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People with positive mental attitudes excel here!
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Customer service background preferred.
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Punctuality and reliability is a must.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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High School diploma/GED equivalent required.
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Must be 18 years of age or older. Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Must be able to occasionally lift up to 50 lbs.
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Will occasionally encounter toxic chemicals.
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