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Director of Customer Success

uare.ai

Los Altos, CAFull-time$120–200K/yrPosted 4mo agoStill listed 4 days ago

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At a glance

Compensation
$120–200K/yr
Location
Los Altos, CA
Schedule
Full-time
Work Authorization
Not specified

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Job overview

uare.ai is hiring a Director of Customer Success. Uare.ai is hiring a Director of Customer Success to build a customer‑success function from the ground up for both consumer and professional users, focusing on onboarding, activation, retention, and automation while partnering with product and sales teams.

Key focus areas include Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch, Own stickiness and activation metrics (NRR, GRR) and the systems behind them, and Partner across product and sales; lead as a hands‑on player‑coach.

Successful candidates bring Built CS 0-to-1, Enterprise/B2B High-Touch Experience, and Consumer Overlap Experience. Important skills include Design CS Motion, Onboarding, Activation, Retention, Automation, and High-Touch Customer Success. Preferred (not required): Growth Mindset, Optimize For Outcomes, Best Practices, and A/B Testing.

Skills & qualifications

RequiredNice to have

Skills

Design CS MotionOnboardingActivationRetentionAutomationHigh-Touch Customer SuccessOwn Stickiness MetricsNRRGRRPartner Across Product and SalesPlayer-CoachGrowth MindsetOptimize for OutcomesBest PracticesA/B Testing

Qualifications

Built CS 0-to-1Enterprise/B2B High-Touch ExperienceConsumer Overlap ExperienceOwnership of Retention and Activation Metrics With Real OutcomesEarlier-Career Energy Over Big-Enterprise Process

Full job description

Uare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.

About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.

What you'll do

  • Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
  • Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
  • Partner across product and sales; lead as a hands-on player-coach. What we're looking for
  • Built CS 0-to-1, enterprise/B2B high-touch with consumer overlap.
  • Ownership of retention and activation metrics with real outcomes.
  • Earlier-career energy over big-enterprise process. How we hire Across every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task.

Location: in-person, 5 days a week, across our San Francisco and Los Altos offices.

The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity and a comprehensive benefits package.

Annual Salary $120,000 — $200,000 USD

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