Business Systems Analyst

Description

We are looking for a Business Systems Analyst to support users of a SaaS platform and serve as a trusted resource for resolving functional and technical questions. This Long-term Contract position is based in Independence, Ohio, and is ideal for someone who can partner closely with an experienced product support specialist while building a strong understanding of proven support practices. The role combines user support, process documentation, training, and cross-functional collaboration to improve the overall experience for end users.

Responsibilities:

• Investigate and resolve user-reported system issues by identifying root causes and delivering timely, practical solutions.

• Support end users in navigating SaaS functionality, clarifying features, and helping them use the application effectively in day-to-day work.

• Assist with onboarding activities by introducing new users to system workflows, usage standards, and available support resources.

• Maintain accurate records of requests, findings, and resolutions to ensure clear documentation and knowledge sharing.

• Partner with product and development teams to communicate defects, track recurring issues, and contribute to product enhancements.

• Gather feedback from users and translate common pain points into actionable insights for internal stakeholders.

• Lead or support training sessions that strengthen user understanding of system capabilities and best practices.

• Participate in testing efforts to validate system performance, identify defects, and help maintain a dependable user experience.

• Work closely with an established Product Support Specialist to learn successful support methods, communication approaches, and team standards.

Requirements • Experience in business analysis, business systems support, or application support within a software-driven environment.

• Working knowledge of troubleshooting techniques for resolving end-user and system-related issues.

• Familiarity with Agile Scrum concepts and the ability to collaborate effectively with cross-functional teams.

• Strong documentation skills, including the ability to capture support activity, issue details, and resolution steps clearly.

• Experience delivering user training, onboarding assistance, or other instructional support for software applications.

• Understanding of quality assurance practices, including testing workflows and identifying software defects.

• Effective communication skills with the ability to explain technical information to users with varying levels of system knowledge. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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