Client Service Representative
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At a glance
Job overview
VCA Animal Hospitals is hiring a Client Service Representative. VCA Carpinteria Veterinary Hospital seeks a motivated Client Service Representative to provide high-quality customer service in a busy 6‑doctor practice. The role involves multitasking, scheduling appointments, recommending products, answering client questions, handling payments, and managing medical records while representing the practice’s brand in a fast‑paced beach‑town environment.
Key focus areas include Multitask in a fast‑paced environment, Schedule and confirm appointments, and Recommend, select, and obtain products and services including prescriptions.
Important skills include Multitasking, Scheduling Appointments, Product Recommendation, Customer Education, Outbound Calling, and Fee Presentation.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Customer Service Representative
Welcome to our sunny little beach town of Carpinteria!
VCA Carpinteria Veterinary Hospital has been providing exceptional veterinary service and patient care to this community for over 40 years. We are a busy 6 doctor practice working Monday through Saturday. We take a lot of pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.
Our Client Service Representatives provide high-quality and exceptional customer service at all times.
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities.
ESSENTIAL FUNCTIONS:
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Ability to multitask in a fast-paced environment
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Scheduling and confirming appointments
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Recommending, selecting, and obtaining products and services, including prescriptions
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Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
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Placing outbound calls for follow-ups and reaching out to prospective clients
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Presenting and explaining fees, including processing payments
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Answering questions regarding our services
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Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
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At least one year of proven past experience helping customers
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High School Diploma/GED or equivalent
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Excellent listening and communication skills
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Compassion for pets and people—as well as awareness and understanding of others’ reactions
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Proven decision-making skills to choose the most appropriate course of action
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The ability to integrate new information into problem-solving
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.
This position pays $18.00 - $25.00, dependent on experience, education, certification
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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