Sr. ServiceNow Business Analyst/Tester

BCMC is looking for an ServiceNow Business Analyst/Test Engineer to support an Agile ServiceNow program for DoD customers. Experience with ServiceNow Automated Test Framework is highly desired. This is a remote position.

Clearance: Must be U.S. Citizen to be eligible for DoD Secret security clearance.

Core Work Hours: 7am - 4pm (EST) Monday – Friday, except Government Holidays

Primary Responsibilities:

• Works with client representatives to lead sessions to identify, extract, and define functional and technical requirements and uses cases. Be able to product requisite process flows, workflows, and use cases.

• Identifies future state system requirements at various levels of abstraction and detail to document future state process flows.

• Produces Agile Stories documenting epics, themes, and specific functionality needs, including descriptions, technical requirements and acceptance criteria/

• Manages user story backlogs and prioritizes according to the customer’s needs. And be able to perform demonstration of specific ServiceNow and/or integration configurations to support the user story requirements verification and validation.

• Supports the Scrum Master on the sprint planning for each sprint release.

• Collaborate with solutions Architects to understand the implementation details and scope of the release capability.

• Develop test procedures, cases, and data supporting the user story to ensure it meets the acceptance criteria and does not break other areas of existing functionality.

• Executes test cases and procedures from the test environment and work with developers and architects to resolve test defects.

• Ensure bugs identified during the testing to include Government Acceptance Test are addressed timely.

• Participate in and support all agile ceremonies - standups, planning, grooming, demonstration, etc.

• Create and maintain documentation related to testing, including test plans, test cases, and test scripts using ServiceNow test management.

• Be able to clearly articulate and demonstrate to the Product Owner on the requirements and technical configurations of the supporting capabilities and functionalities.

• Support the production issues and work with the O&M team to ensure production issues are resolved.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 5+ years of experience as a Test Engineer in an Agile development environment

• Have or ability to obtain a Security+ or equivalent Certification

• ServiceNow CSA certification required

• Experience with ServiceNow / Rest API integration including requirements gathering, test development, and management

• Experience with user story development and management in an Agile environment

• Experience with ServiceNow test management, test execution, and test script procedure development. ATF experience is desired.

• Experience with client-facing roles and ability to build rapport and trust

• Strong written and verbal skills

• Strong analytical/critical thinking skills

Our Company Overview:

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

Benefits

Extremely competitive salary

95% employer paid for employee medical, dental, & vision coverages

100% employer paid for employee life, STD & LTD disability coverages

401k with company match and profit sharing

Flexible Spending Account (FSA) for dependent & health care

11 standard holidays & 3 weeks of annual leave

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